How to configure Magento 2 Contact Us form & Contact email address

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The Contact Us link placed at the footer of the Magento 2 store allows customers to send a message directly to you by completing the form. Thanks to this contact method, any requests or concerns can be resolved effectively, which assists the customer support better. Hence, online businesses can build a close and long-term relationship with customers.

The Contact email address indicates the email recipient to which the forms are sent, and the email sender by which the store replies to customers. Magento sets [email protected] as the default email address, but you may want to change it to your own here. To make sure it send to you inbox, you should enable SMTP. In addition, you also can customize the email templates, and upload your brand email logo here.

Why are Contact Us form and Contact email address essential for your online store?

Contact Us form can:

  • Be a useful channel for customers to get in touch with the business
  • Ensure the emails not get lost because of wrong address
  • Save time when all important information is collected beforehand
  • Store the conversation in the email inbox for future management

And rather than using the default email by Magento 2, contact email address configuration can:

  • Be easier to remember
  • Assign different emails for different purposes
  • Assist the branding strategies

Here is the Contact us form in the frontend, visitors/customers can send you an email via this page.

How to configure Contacts form and contact email address Contact us form

After the form is submitted, a thank-you message appears. The contact-us-info block contains the form, and can be easily customized.

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4 steps to configure Contact Us form in Magento 2

This tutorial will guide you through 4 steps to set up the Contact Us form:

Step 1: Login to your Magento 2 backend

  • On the Admin sidebar, click Stores. Then under Settings, choose Configuration.
  • In the panel on the left under General, choose Contacts.

Step 2: Configure Contact Us form

After logging in the backend, now you can set up the Contact Us form, as well as configure the Contact email address as you wish:

  • Expand the Contact Ussection. If necessary, set Enable Contact Us to “Yes”

How to configure Contacts form and contact email address Contact us setting

  • Expand the Email Options section. Then, do the following:
    • In the Send Emails to field, enter the email address where messages from the Contact Us form are sent.
    • Set Email Sender to the store identity that appears as the sender of the message from the Contact Us form. For example: Custom Email 2.
    • Set Email Template to the template that is used for messages sent from the Contact Us form.

How to configure Contacts form and contact email address Email Options

When all the steps aren’t done, click Save Config.

Step 3: Customize Contact Us form

Contact Us form is also an opportunity for you to provide essential information for your customers. You can include this content with ease after following these steps:

  • On the Admin sidebar, click on Content. Then under Elements, choose Blocks.
  • Find the Contact Us Info block in the list, and open in the Edit mode.

How to configure Contacts form and contact email address Contact us in Block

  • Scroll down to the Content field, and make any changes necessary.
    • Use the editor toolbar to format the text, and add images and links.
    • Click on Show / Hide Editor to work directly with the HTML.

How to configure Contacts form and contact email address Edit Contact us information

Step 4: Check the result

After setting up everything, click on Save Block to get all done.

Explore Magento 2 Custom Form Extension

The bottom line

That is all you have to do to enable the Contact Us form, edit its content and the Contact email address. Obviously, it is vital for online stores when it comes to business and customer communication. This is general guidance, so if you have more questions, you can leave the comment in the comment box and we will reply as soon as possible.

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