In the previous topic, we discussed how to Configure Sales Email, and today you can follow these steps to configure Payment Failed Email, a notification email that is auto-sent to the recipients. This message informs the failure of the payemnt method when customers use it in the checkout process.
From the Magento 2 configuration, you will set both the recipient and sender of payment failed email, the template to be applied for the email, and the address email that is received a copy of the message.
Ensure that you have refreshed each email template to reflect your brand.
Stores > Settings > Configurations.
Salestab, click on
Payment Failed Emailssection,
Payment Failed Email Receiverfield.
Payment Failed Email Senderfield.
Payment Failed Templatefield.
Send Payment Failed Email Copy Tofield, and each one is separated by comma.
Payment Failed Copy Method:
Save Configto complete the Payment Failed Email configuration.
All are the instructions for you to configure and manage Magento 2 Payment Failed Emails effectively. Hope that you do it right in order to achieve the best results.
Ref: Magento 2 User Guide
It comes to the end of tutorial: How to configure Payment Failed Email in Magento 2.