How to configure Payment Failed Email in Magento 2

The Most Popular Extension Builder for Magento 2

With a big catalog of 234+ extensions for your online store

mageplaza extensions M2

In the previous topic, we discussed how to Configure Sales Email, and today you can follow these steps to configure Payment Failed Email, a notification email that is auto-sent to the recipients. This message informs the failure of the payemnt method when customers use it in the checkout process. To make sure it send to custombers’ inbox, you should enable SMTP.

From the Magento 2 configuration, you will set both the recipient and sender of payment failed email, the template to be applied for the email, and the address email that is received a copy of the message.

To reduce the abandonment rate ↓66% as well as increase the conversion rate ↑30%. Ignore the back and forth that are the redundant motions when standing on your site, read more.

Configure the Payment Failed Email

Refresh the Email Template

Ensure that you have refreshed each email template to reflect your brand.

To Configure the Payment Failed Emails

  • On the Admin Panel, Stores > Settings > Configurations.
  • On the left panel, under Sales tab, click on Checkout subtab.
  • Open the Payment Failed Emails section
    • Choose the store contact of the email as the receiver of the message in the Payment Failed Email Receiver field.
    • Choose the store contact of the email as the sender of the message in the Payment Failed Email Sender field.
    • Choose the desire email template that is sent to registered customers in the Payment Failed Template field.
    • To send the payment failed emails to many people at the same time, enter the email addresses in the Send Payment Failed Email Copy To field, and each one is separated by comma.
    • Choose one of the sending email method in the Payment Failed Copy Method:
      • BCC: Sends a “blind courtesy copy” by including the recipient in the header of the same email that is sent to the customer. The BCC recipient is not visible to the customer and he/she doesn’t know that a copy is sent to many addresses.
      • Separate Email: Send a copy email as separate email.
  • Save Config to complete the Payment Failed Email configuration.

How to configure Payment Failed Email

All are the instructions for you to configure and manage Magento 2 Payment Failed Emails effectively. Hope that you do it right in order to achieve the best results.

Related posts

Increase sales,
not your workload

Simple, powerful tools to grow your business. Easy to use, quick to master and all at an affordable price.

Get Started
avada marketing automation

Explore Our Products:


Stay in the know

Get special offers on the latest news from Mageplaza.

Earn $10 in reward now!

Earn $10 in reward now!

go up