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How to configure Payment Failed Email in Magento 2

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In the previous topic, we have talked about the topic Configure Sales Email, and today you will follow the steps to configure Payment Failed Email, a notification email that is auto-sent to the recipients. This message informs the failure of the payemnt method when customers use it in the checkout process.

From the Magento 2 configuration, you will set both the recipient and sender of payment failed email, the template to be applied for the email, and the address email that is received a copy of the message.

Configure the Payment Failed Email:

  • Step 1: Refresh the Email Template
  • Step 2: Configure the Payment Failed Emails

Step 1: Refresh the Email Template

Ensure that you have refreshed each email template to reflect your brand.

Step 2: Configure the Payment Failed Emails

  • On the Admin Panel, Stores > Settings > Configurations.
  • On the left panel, under Sales tab, click on Checkout subtab.
  • Open the Payment Failed Emails section,

How to configure Payment Failed Email

  • Choose the store contact of the email as the receiver of the message in the Payment Failed Email Receiver field.
  • Choose the store contact of the email as the sender of the message in the Payment Failed Email Sender field.
  • Choose the desire email template that is sent to registered customers in the Payment Failed Template field.
  • To send the payment failed emails to many people at the same time, enter the email addresses in the Send Payment Failed Email Copy To field, and each one is separated by comma.
  • Choose one of the sending email method in the Payment Failed Copy Method:
    • BCC: Sends a “blind courtesy copy” by including the recipient in the header of the same email that is sent to the customer. The BCC recipient is not visible to the customer and he/she doesn’t know that a copy is sent to many addresses.
    • Separate Email: Send a copy email as separate email.
  • Save Config to complete the Payment Failed Email configuration.

All are the instructions for you to configure and manage Magento 2 Payment Failed Emails effectively. Hope that you do it right in order to achieve the best results.

Ref: Magento 2 User Guide



It comes to the end of tutorial: How to configure Payment Failed Email in Magento 2.

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