How to Manage Reviews and Ratings

Customer’s Reviews represent the object assessments of products as well as your service from the buyers. Noticeably, they influence the awareness of new customers about the products and sinificantly affect customer’s buying decision. The satisfaction level of the shopping doers is also recorded by Ratings on your website.

Therefore, Managing the reviews and ratings plays an important role to every store owner. You can manage the features, what views the visitors can see on your website and the criteria which can be benefit for rating your stores. For example, it is possible to add, delete and manage all of them by Magento 2.

How to add, delete and manage the reviews & ratings in Magento 2

There are 2 steps:

Step 1: Add a new Rating Criteria
Step 2: Add a new Review

Post-service is really necessary, so it is important to be willing to recieve the customer’s reviews.

In the first step of managing the reviews& ratings, you may consider to adding the new Rating Criteria like Delivery service.

Step 1: Add a new Rating Criteria

On the Admin Slidebar, select Stores
Select Rating

Add a new Rating Criteria

Click Add New Rating

Add a new Rating

Type the name of criteria Default Value of RATING IMFORMATION box Delivery

Type the name of criteria

Then set the Rating Visibility in Default Store View
CLick Save Rating

You also can add the Review from any social media or emails just by following these steps:

Tips: Use Review Reminder to get more feedback, review from your customers (Mageplaza Review Reminder based on information left by customers during checkout process like email address, will automatically send reminders to ask buyers leave comments on their orders.)