Customer’s Reviews represent the object assessments of products as well as your service from the buyers. Noticeably, they influence the awareness of new customers about the products and sinificantly affect customer’s buying decision. The satisfaction level of the shopping doers is also recorded by Ratings on your website.
Therefore, Managing the reviews and ratings plays an important role to every store owner. You can manage the features, what views the visitors can see on your website and the criteria which can be benefit for rating your stores. For example, it is possible to add, delete and manage all of them by Magento 2.
There are 2 steps:
Post-service is really necessary, so it is important to be willing to recieve the customer’s reviews.
In the first step of managing the reviews& ratings, you may consider to adding the new Rating Criteria like Delivery service.
Add New Rating
Default Store View
You also can add the Review from any social media or emails just by following these steps:
Tips: Use Review Reminder to get more feedback, review from your customers (Mageplaza Review Reminder based on information left by customers during checkout process like email address, will automatically send reminders to ask buyers leave comments on their orders.)
It comes to the end of the tutorial: Magento 2 Review & Rating: How to Add, Delete, Manage.