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Email marketing remains the highest-ROI channel for B2B marketers — delivering $36–$42 for every $1 spent, outperforming all other digital channels by 4–5x. It supports direct, value-driven communication with business buyers and allows you to nurture relationships across a long, complex sales cycle.
But with nearly 376 billion emails sent every day globally in 2025, standing out in a crowded inbox demands more than a good subject line. You need the right type of email, sent to the right decision-maker, at the right stage of the buying journey.
This article breaks down what B2B email marketing actually is, why it works differently from B2C, and shares 12 concrete examples you can adapt for your own campaigns.
Business-to-business (B2B) email marketing means running email campaigns aimed at other companies rather than individual consumers. On the surface it sounds similar to B2C email marketing — but the mechanics are fundamentally different.
In B2C, a single person decides, often on impulse, and buys immediately. In B2B, you are typically talking to multiple stakeholders — a procurement manager, a department head, a CFO — each with different concerns, and the cycle from first touch to closed deal can span weeks or months. This means B2B email campaigns must prioritize education, trust-building, and relevance over urgency and flash. If you’re new to the broader discipline, our guide on what B2B marketing is and how it works is a useful starting point before diving into the email-specific tactics below.
The data reflects this difference — and the numbers are worth knowing:
B2B email marketing works because it meets rational buyers where they are — delivering value, reducing risk, and building the trust that eventually closes deals.
Rather than treating email as a single tactic, the most effective B2B programs map email types to specific stages of the buyer journey. The table below shows which email types belong at each stage and what goal each one serves.
| Funnel Stage | Email Types | Primary Goal |
|---|---|---|
| Awareness | Welcome email, Newsletter, Industry news update | Introduce brand, build credibility, deliver value |
| Consideration | Exclusive content/report, Webinar invitation, White paper | Educate decision-makers, position as expert |
| Decision | Case study, Product announcement/demo invite | Demonstrate ROI, reduce buying risk |
| Retention | Tips & tricks, Training/tutorial, Cross-promotion | Maximize product adoption, deepen relationship |
| Re-engagement | Re-engagement campaign, Survey email | Win back lapsed accounts, gather feedback |
💡 Magento Tip: If you’re running a Magento 2 B2B store, this funnel maps directly to your customer lifecycle. Use Follow Up Email for Magento 2 to automate sequences at each stage — from welcome flows for newly approved accounts through to re-engagement campaigns for buyers who haven’t ordered in 90+ days.
B2B email success comes down to three things done well: segmentation, automation, and clarity of message. Here is a quick checklist to start building a B2B email campaign:
Segment by role, not just by company. A procurement officer and a department head at the same target account have different priorities. Build separate segments for different decision-maker personas and tailor your messaging accordingly — value proposition for executives, technical depth for practitioners.
Build nurture sequences, not one-off blasts. Drip campaigns average a 3.5x engagement rate compared to single-email efforts, and triggered emails — such as post-demo or post-form-fill sends — outperform batch-and-blast emails by 43% in click rate. Map out a 4–6 email sequence for each stage of your funnel and let behavior (opens, clicks, downloads) determine what comes next (SQ Magazine).
Use a single, strong CTA per email. In B2B, clarity drives action. Each email should do one thing: invite to a webinar, offer a white paper download, prompt a demo request. Multiple CTAs dilute attention and reduce conversions. Make the one ask obvious and easy to act on.
Prioritize deliverability. SPF/DKIM/DMARC authentication and keeping spam complaint rates below 0.1% are now baseline requirements, not optional. A technically sound sending infrastructure is the foundation everything else sits on (VerifiedEmail).
The examples below are organized to match the funnel stage table above — each one illustrates what good looks like at that stage.
1. Welcome Email — MarketingSherpa
MarketingSherpa doesn’t just say “welcome” — the email immediately lets new subscribers choose which newsletter tracks match their interests. It’s onboarding and segmentation in one: subscribers tell you exactly what they want to receive, making every follow-up email more relevant from day one.
💡 Magento Tip: Your welcome email only delivers value when it reaches the right people. Use Customer Approval for Magento 2 to control who gets onboarded before your email sequence starts running.
2. Newsletter — Smash Digital
Smash Digital’s monthly SEO roundup delivers a dense digest of everything that happened in the search world the previous month — no promotional banners, no sales CTAs, no self-promotion. Subscribers open it every month because they want to read it, not because they’re being nudged to buy. This is the most sustainable way to build top-of-mind awareness in B2B.
3. Webinar Invitation — Data.ai
Data.ai leads with the specific strategic benefit attendees will walk away with — not just the topic. The email creates urgency by indicating that sign-up spots are limited, and a single CTA drives straight to the registration form with no second link to dilute attention.
4. White Paper — Merkle
Merkle distributes a white paper exploring shifts in consumer behavior post-COVID-19 and the strategies businesses need to re-emerge effectively. The topic sits exactly at the intersection of Merkle’s expertise and a decision their buyers are actively trying to make — not a white paper written to showcase knowledge, but one written to solve a problem that needs solving right now.
5. Case study - Animalz
Animalz opens with a single sentence stating the result achieved — enough for the reader to decide whether it’s worth reading on. There’s no CTA button, no sales pitch, just a straight dive into the story. At the decision stage, buyers need real evidence, not another reason to click.
6. Product Announcement — Uber
Uber’s product update email goes beyond listing new features — each one is tied to a specific benefit so users immediately understand the real-world value of every improvement. The email closes with a prominent download CTA so existing users can access the latest version without friction.
💡 Magento Tip: Expanding into wholesale or launching a new category? Use Magento 2 Call for Price extension to turn your announcement email into the opening move of a direct pricing conversation.
7. Abandoned Cart Email — Casper
Casper’s cart abandonment email is a masterclass in restraint. The email includes only what’s necessary: a compelling headline, a brief intro, a compact product section, a single CTA, social proof, and contact info. Nothing more.
The insight behind it: shoppers who don’t complete a purchase often haven’t finished researching. Rather than pushing for an immediate sale, Casper makes it easy to pick up where they left off — with just enough social proof to address lingering doubts. This approach translates directly to B2B, where buyers rarely convert on impulse and almost always need one more touchpoint before committing.
For Magento 2 stores, setting up this kind of focused recovery sequence is straightforward — see our guide on how to configure abandoned cart emails in Magento 2 .
8. Tips & Tricks — Methodical Coffee
Instead of leading with a sales pitch, Methodical Coffee answers a question buyers actually have — “What’s the difference between light, medium, and dark roast?” The email walks through the topic, links to a video, then surfaces relevant products. By the time readers reach “Shop All Coffees,” they already know what they want.
💡 Magento Tip: Educational emails build the confidence that closes orders. Use Follow Up Email to trigger behavior-based tips — a product how-to after first purchase, a use case email after a buyer browses a category — so the right content reaches the right buyer at the right moment.
9. Training & Tutorial — Semrush
Semrush invites subscribers to a free competitor research course — framed around outcomes, with a stated time commitment and a single CTA. Graduates receive a shareable LinkedIn certificate, turning every course completed into an organic word-of-mouth channel at zero additional cost.
10. Cross-promotion — Inside Design
Inside Design curates multiple articles, resources, and industry insights into one visually structured newsletter, allowing subscribers to explore the topics most relevant to them. Rather than pushing a single CTA, the email encourages self-selection across various content types — a strategy that strengthens ongoing engagement while driving traffic across multiple brand assets.
11. Survey Email — Zapier
Zapier uses survey emails at key customer journey moments, such as after a free trial ends, to better understand why users choose not to convert. By collecting direct feedback, the company can identify friction points, improve future user experiences, and build more personalized follow-up campaigns. Survey insights also support smarter audience segmentation, helping brands deliver more relevant content based on customer interests and behaviors.
💡 Magento Tip: Use AI to create better survey content, analyze responses faster, and personalize follow-ups. For valuable B2B leads, combining survey insights with direct sales calls can further improve customer understanding and conversion rates.
12. Re-engagement Campaign — Grammarly
Grammarly uses a “wrinkle in time” badge to acknowledge the gap since a subscriber last engaged — no guilt, no apology, just a creative nod to the passage of time. The four-step sequence runs: reminder → time-limited offer → warning of expiring benefits → goodbye email with a resubscribe link. It re-activates the subscribers worth keeping and cleans the list of those who have truly moved on, protecting deliverability either way.
💡 Magento Tip: Dormant B2B accounts are usually a friction problem, not a loyalty one. B2B Company Accounts for Magento 2 lets buyers manage group purchasing with defined roles and permissions — removing exactly the kind of workflow complexity that quietly kills repeat orders.
B2B email marketing works best when it’s treated as a system — not a series of one-off sends. Map your email types to funnel stages, segment your audiences by role and intent, automate your nurture sequences, and continuously use engagement data to sharpen what you send next.
If you’re still evaluating whether email deserves a central place in your B2B marketing mix, this analysis of whether email marketing is still effective in 2025 addresses that question directly with current data.
For Magento 2 B2B store owners, the right extensions make every email touchpoint actionable — from onboarding verified buyers to re-engaging lapsed accounts. Explore the full B2B Solution for Magento 2 to see how these tools work together.