How to enable Call For Price notifications and replies via email and SMS?

Call for Price extension for Magento 2, as the name suggests, is when customers have to contact the store if they want to know the price because the price is hidden on the frontend. But why is the module essential for Magento 2 stores, and how can stores be alerted about the messages and react immediately to the requests? In this post, let’s discover how to enable Call for Price request notifications and replies via email and SMS.

Related posts:

• Most essential features in Call for Price module
• How to customize the Add to Cart button to hide price

Table of Contents

• How to enable Call For Price notifications and replies via email and SMS?
  • Via Email
    • Admin Email Notification
    • Reply Email To Customer Request
  • Via SMS (Coming soon)
    • Admin SMS Notification
    • Reply SMS To Customer Request
• Why use the Call For Price extension?
  • Encourage more communication between the store and customers
  • Gain competitive advantage in terms of price
  • Save time in case of fluctuating prices
  • Let customers focus on the value of the product
  • Simplify wholesalers’ price dealing process
• Call For Price’s Highlight Features
• The bottom line

How to enable Call For Price notifications and replies via email and SMS?

During the process of hiding price, admins can face different challenges such as they cannot check the call for price requests timely, or customers may leave due to waiting too long for replies. Setting email notifications and replies via email and SMS will solve these problems right away. Scroll down to see how:

Via Email

Admin Email Notification

• Enable: Choose Yes to notify admins via email after customers’ requests are sent.
• Sender Email: Choose the sender of the email notification
• Email Template:
  • An email will be automatically sent to admins after a call-for-price request is made.
  • Admins can design a new Email Template by following Marketing > Email Template.
  • You can also view how to create a new Email Template here
• Send to:
  • Add the emails that receive the notification
  • Many emails can be added and separated by commas, to get the notification simultaneously

Reply Email To Customer Request

• Enable: Select Yes to reply to shoppers’ requests via email.
• Email Template To Respond To Customer Requests:
  • Use the ready-made email templates.
  • Admins can design a new Email Template in the Marketing > Email Template section.
  • You can also view how to create a new Email Template here
• Time Email Reply To Customer(Minutes):
  • The time to reply to customers via email can be set in minutes.
  • If empty or zero, the reply will be sent right away, after the customer makes the request.

Via SMS (Coming soon)

This feature is coming soon in our next feature updates. Admins are able to receive notifications via SMS, and reply to customers via SMS, too.

Admin SMS Notification

• Enable: Select Yes to notify admins via SMS after customers’ requests are sent.
• Message:
  • Enter messages
  • The following variables can be used for SMS text: , , , , , , .

• Mageplaza supports sending SMS via the registered Twilio phone number. Hence, stores need to create a Twilio account first, to activate the messages.

Reply SMS To Customer Request

• Enable: Select Yes to reply to shoppers’ requests via SMS.
• Message:
  • Enter messages
  • The following variables can be used for SMS text: , , , , , , .
• SMS Time To Reply To Customers (Minutes)
  • The time to reply to customers via SMS can be set in minutes.
  • If empty or zero, the reply will be sent right away, after the customer makes the request.

Why use the Call For Price extension?

Encourage more communication between the store and customers

Creating a closer relationship between store and customers can help the persuasion process become easier. Normally, seeing the price and evaluating by themselves can stop the purchase desire. However, if they contact you directly, there will be deeper personalization in product consultation, so it will be easier to encourage shoppers to make purchases. In the future, you are also able to understand your customers’ demands and insights better, paving the way for better customer service strategies.

Gain competitive advantage in terms of price

If you stay in a competitive market, making your price public may not be a good idea. When your rivals see your price range, they might try to compete with a little lower price to attract shoppers. This in the long term will harm your reputation and at the same time, make it hard for you to stay profitable.

Save time in case of fluctuating prices

If your products have changing value, it is troublesome to update the price frequently. In case you cannot update it in time, there are chances that customers will have to buy at a much higher or lower price, so they will lose trust in you, and you may even suffer from great loss.

Let customers focus on the value of the product

Sometimes if the price is high, customers tend to only see the expense they have to pay, and easily ignore how beneficial they can get from using the product. Therefore, it will be great if stores can hide the price for a moment and showcase all they got for the features and benefits. After that, when shoppers reach them to ask for the price, they will be more likely to accept such a high fare.

Simplify wholesalers’ price dealing process

Negotiation is possible when using the Call For Price method. When customers purchase in large quantities, they can ask for a lower price by contacting the store directly. Even if lower quotes are not possible, some other offers like vouchers or other exclusive benefits can be gained. This is good for both wholesalers and buyers.

Call For Price’s Highlight Features

Mageplaza Call For Price extension equips you with the most flexible price display options:

• Hide Add to Cart button: You can replace this button with other call-to-action buttons, such as Contact Us, or Ask for Price
• Set rules for Call For Price: Admins are able to set specific conditions such as Product Attribute, Product Category, or Attribute Set in the backend.
• Popup request form: When customers click the Call For Price button, a popup will be displayed to let them leave contact details and messages
• Log in for Price: If they want to ask for the price, they will have to login or sign up before doing so.
• Redirect to CMS page: Shoppers will be taken to another CMS page, such as the Contact Us page, a Product detail page, or a landing page.
• Advanced Call for Price Report: This report will show all requests statistics
• Email and SMS notifications: Admins will be notified quickly when there is a request, and send automatic replies.

The bottom line

Now, hopefully enabling Call For Price notifications and automatic replies is no longer your problem. In case you want to configure the extension in full, please see our user guide. If you have any questions or concerns relating to these features or need help with anything, feel free to contact us. And just to remind you, a 10% OFF offer is still available (and will end soon). Grab yours now!