Magento 2 Store Pickup adds an extra shipping method allowing customers to collect their orders right at the store by themselves. This supports to reduce the potential shipping risks from a third party, and enhances shopping experience with new pickup choice.
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The fact that shipping fee is one of the main factors making customers hesitated to make purchase decisions. They do not want the product price to be higher due to the extra fee from shipping. Another case is that customers’ locations are very near the sales points so they do not need shipping and want to self collect.
When stores hire shipping service, it is likely that they have to face potential shipping risks. For example, the lost/ lack of order items, product damages.
As a consequence, the store has to take the fully or partly the compensation responsibility with customers. In this case, the store has no benefit and worsen the relationship with customers.
With the shipping method as COD, the buyers pay at the time they receive their orders from shippers. However, many orders have to come back to stores because customers refuse the delivery or shippers can not contact with customers.
When online stores hire a shipping party to ship the orders, they have to face the risky possibilities such as item missing, delayed or damaged goods. Meanwhile, stores or customers keep being charged a sum of shipping fee.
With store pickup, the shipping responsibility has been transferred to customers. Stores no longer have to take care for shipping procedure.
When customers arrive stores to pick their ordered items, it is the good chance for face-to-face appointments between the store staff and the customers. This is the time to talk more to customers, and moreover, the staff can recommend other products which the customers may also be concerned about or related to the items they bought.
The rate of doing cross-sell and up-sell in face-to-face conversation will be higher.
When customers come directly to the store to pick their order items, they do not have to pay for the shipping fee or only pay a little.
When customers themselves pick their items, they can check the items carefully and make any comments in case they have some questions. The store can support them at the right time quickly.
When customers select Pickup method, they can arrange a time to arrive at stores to collect their items by themselves. Therefore, they are active to set at their available time.
When customers are offered with more options to select their preferred shipping methods, they will feel more happy and satisfied during their shopping. Especially, with the customers who hesitate with shipping fee, pickup option will definitely meet their demand.
Magento 2 Store Pickup extension allows store admins to add the store pickup as a shipping method at the checkout page. When customers go to the Checkout page, it is easy to select Store Pickup at the Shipping Method section.
After one click, a pop-up will appear and get ready to receive pick-up information from the customers. A drop-list of pick-up locations is available and customers just need to select their preferred ones.
Store Pickup as a shipping method also display on My Orders section (of My Account Page) of logged-in customers.
For customers, after they decide the suitable stores to collect their ordered items, the next step is arranging the pickup time. At the pop-up, customers can easily fill in their preferred date and hour in details. For example, the pickup time is booked on 15 Jan 2019, at 3h15pm.
At the admin side, to make sure the items are ready when customers arrive, they can set a specific number of days after the orders have been made. For instance, every item is allowed to pick up after 3 days customers have ordered.
The schedule function creates convenience for both stores and customers, and make sure the items will reach customers’ hands perfectly.
In case, items are only available at specific store branches, store admins can configure to make these items pickable based on branches.
This is necessary for the real inventory situation of each store branch. When the available stock of a product is small, the store owner can assign this product to only some typical branches. Besides, special discount products are only available at some new branches, with the aim to attract customers to visit.
Customers can easily see the store branches allowing pickup right from the Product Page. When shoppers are viewing a product, they can quickly know where they can come to pick this item up.
After one click, a pop-up will appear and suggest the list of suitable pickup destinations for the viewers
Store Pickup methods will be displayed at 3 positions at the frontend: Product Page, Checkout Page, My Orders Page
Yes, of course. From the admin backend, you can set the minimum number of days after placing orders, after which customers can pick up the products. If empty or 0, products are always available at store for customers to pick up.
You can do this by going to Catalog > Product Edit > Available Store Pickup, select the stores which allow pickup method.
Posted by Logan
on 30 May 2019
Our supporter Ben was a fantastic help to us. He offered to stay late just to help us resolve the issue due to time zone constraints. Give this man a raise!
Posted by Harry
on 03 January 2019
I have just opened one more store branch and I am finding a way to show it on my site with the best look. Luckily, I visit and find Store Locator extension. It is really easy to use. I am really happy that I can add images and even store image slider. Very beautiful! Love it so much!