I submitted a ticket for an issue I've encountered with your extension. Whats the usual turn around time on these tickets? What is the approximate response time?
We’ll inform with you officially when we do accept and acknowledge your ticket. Due to the inconvenience in our timezone, the discussion can be exchanged through email. And our technical team will always try to handle the response within 24hrs.
The approximate time can be converted by Worldtimebuddy
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