Shopify Support & Maintenance Services

by Avada Commerce

Do you still think that supporting and maintaining a Shopify store requires a huge amount of your time and resources?

Not at all! Our Shopify maintenance experts handle all the technical challenges to keep your website stays active and high-performing as new.

Talk to us now!
Shopify Support & Maintenance Services

Why is Avada Commerce your trusted choice?

Avada Commerce has proved its power in the Shopify app market with a huge number of merchants worldwide. As a part of Avada Commerce, Mageplaza believes that all clients will be satisfied with our Shopify services.

What is Shopify maintenance?

Shopify maintenance is the ongoing process of updating and optimizing a Shopify store to ensure its smooth and efficient operation.

This includes updating the platform, backing up data, monitoring site speed and performance, testing and debugging, and updating content. The goal is to maximize sales and provide a positive user experience.

Shopify experts review your store and identify bottlenecks in its performance, code, themes, third-party apps, and others. After that, they optimize and maintain your website for better user experiences and increased conversions.

What are Shopify support and maintenance services?

Shopify support and maintenance services are plans created by Shopify experts to help business owners upkeep their website performance. Typically, Shopify support and maintenance services are customized solutions specific to each requirement.

As a business owner, you might not have enough time and the right technical expertise to look after your Shopify website. That’s where Shopify support and maintenance services come in handy!

Shopify experts will identify, review, and resolve issues in your website because they cost you a fortune. They’ll also provide Shopify support to help you deal with bugs, crashes, and downtime.

Key benefits of Shopify support and maintenance services

Keeping all tasks scheduled and completed might seem like a huge amount of work, but if you want to keep your Magento store healthy, secure, and high-converting, regular maintenance is a must.

Constantly supporting and maintaining your Shopify store can bring you plenty of benefits - here are some of them.


Improved user experience

Regular Shopify support and maintenance help you keep a smooth and enjoyable user experience on-site. When your Shopify store is easy to navigate, loads fast, and works well on all devices, shoppers are likely to buy something on your site - and come back many times.


Reduced cart abandonment rate

Slow loading speed, confusing navigation, and complicated checkout are common reasons why customers look for another store. Shopify experts can help you deal with these problems by frequently supporting and maintaining your website.


Higher SEO ranking

Search engines love and rank higher websites that are fast, regularly updated with fresh content, and meet all SEO best practices. So, if you want to boost your ranking, a regular Shopify maintenance check will be very helpful.


More secure website

An outdated Shopify website with several plugins that haven’t been updated for a long time is perfect prey for criminals. Frequent updates and security checks are the best solutions to minimize your risk of being attacked.

Our Shopify support and maintenance services

For all of your business needs, we provide Shopify support and maintenance packages that are both comprehensive and affordable. Our Shopify experts are always right here to help you with anything you need, whether it’s design changes, bug fixing, or custom development.


Shopify theme changes

Our experts will modify your existing Shopify theme to make it easy to navigate, user-friendly, and responsive, or create new Shopify themes from scratch. Besides, we’ll make the necessary changes to your Shopify store’s visual appearance, including modifications to the design, layout, and style.


Shopify app updates

If your existing Shopify apps no longer work or need updates, our experts can upgrade and update them. Updates are necessary to ensure that your apps are working correctly and are compatible with the latest version of Shopify.


Shopify bug detecting and fixing

Bugs are issues or errors that can occur in your website's code, leading to problems with its functionality. With our Shopify support and maintenance services, you can resolve these issues and ensure that your website is running smoothly.


Shopify malware scanning

Malware is a type of software designed to harm your website and steal your data. Malware scanning involves regularly checking your Shopify store for malware and removing any threats to ensure that it is secure.


Migrate to Shopify 2.0

If you’re looking to migrate your store to the next generation of Shopify, our experts can help! By migrating your website to Shopify 2.0, you’ll enjoy new functionality and features, while boosting your performance.


Shopify code audit

A code audit involves reviewing code to identify any issues, such as inefficiencies or vulnerabilities. Our Shopify support and maintenance experts can help ensure that your website is running at its best and is secure from potential threats.


Shopify performance optimization

We’ll make the necessary changes to your Shopify store to improve its speed and loading times. As a result, visitors will enjoy fast and seamless experiences when shopping on your website. This service also boosts your ranking on search engines.


Third-party app integration

You can integrate your Shopify store with third-party apps to add more functionality and streamline business operations. Our Shopify support and maintenance team will add new apps and configure them to work smoothly with your website.


Site backup & report

Regular site backups are crucial to ensure that your website's data is safe and can be restored in the event of data loss. We’ll create backups and provide reports on the status of your backups to ensure that your website is secure.

Quick response & resolution time

Your problem is our problem. We'll treat your issues as our own. By quickly responding to your inquiries, we want to ensure that we truly take care of your website! Mageplaza classifies the severity levels of your issues to define priorities. This guarantee motivates us to act faster when an issue is raised.

Incident Severity Level Description Response Time Issues Identification (Weekdays 8 am - 5:30 pm) Issue Resolution Time (Weekdays 8 am - 5:30 pm)
Priority 1 Site is unavailable or down / unable to checkout 1 hour (24/7) Within 2 hours Within 4 hours after issues are identified
Priority 2 An issue that is affecting 10% of customers or more 2 hours (Weekdays 8 am - 5:30 pm) Within 8 hours Within 8 hours
Priority 3 Any other issues or adjustment requests that are not affecting transactions 4 hours (Weekdays 8 am - 5:30 pm) Within 24 hours Within 48 hours or as agreed

Note: Emergency contacts are available 24/7

How can we help with your Shopify store?

We are just a form submission away!

Our Shopify support and maintenance process


Why choose our Shopify support and maintenance services?

We take care of every nitty-gritty of your store and keep it well-maintained. Enjoy peace of mind by letting us update and maintain your online store!



With a team of Shopify experts, we always stay up-to-date with the latest trends and best practices to provide clients with comprehensive support and maintenance services. This expertise allows us to troubleshoot issues quickly and efficiently, saving clients time and money.


24/7 support

Clients can get help whenever they need it, even outside of regular business hours. This can be crucial for businesses that operate in multiple time zones or have customers all over the world. Our support team is trained to respond quickly to any arising issues, helping you get back up and running as soon as possible.


Affordable pricing

We offer competitive rates for our Shopify support and maintenance services, making them accessible to businesses of all sizes. This means that even small businesses with limited budgets can benefit from our Shopify expertise and support.



We take security seriously and provide clients with security patches and updates to protect their Shopify store from potential threats. This includes regular security scans and malware detection, as well as firewall configuration and management.


Regular updates

Keeping a Shopify store up-to-date is crucial for its performance and security. We provide regular updates, including security patches and feature enhancements, to ensure that your Shopify store always runs smoothly and is protected from potential threats.


Flexible packages

We understand that every client has unique needs when it comes to Shopify support and maintenance services. That's why we offer flexible packages for clients to choose the level of support that they need and only pay for what they use.


It's high time to maintain your Shopify store!

We are ready to give you a helping hand to boost your business. Drop us a line, and our representative will contact you in no time.


We'll get back to you in 1-2 business days.

Frequently asked questions (FAQs)

Maintaining a Shopify store can be complex, and there are many technical issues that can arise. Shopify support and maintenance services help businesses ensure that their store is up-to-date, secure, and performing at its best.

These services can also provide businesses with access to technical expertise and 24/7 support, which can be especially important for businesses that rely on their Shopify store for revenue.

The cost of Shopify support and maintenance services can vary depending on the level of support required and the provider offering the services.

Some providers offer flexible pricing plans that allow businesses to choose the level of support they need and only pay for what they use. It's important to compare pricing and services offered by different providers to find the best fit for your business needs and budget.

While it's possible to maintain a Shopify store yourself, it can be time-consuming and complex, especially if you don't have technical expertise. Shopify support and maintenance services offer businesses access to technical expertise and 24/7 support, which can save time and ensure that your Shopify store is running at its best.

Additionally, Mageplaza offers custom development services and other value-added services that can help businesses optimize their Shopify stores for better performance and revenue.

A Shopify support and maintenance provider can help with a wide range of technical issues related to your Shopify store. This can include security patches, performance optimization, server management, custom development, theme customization, payment gateway integrations, third-party app integrations, and more. A provider can also offer 24/7 support to help troubleshoot issues as they arise and ensure that your Shopify store is always up and running.