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  • filter_dramaCan I refund a over 60 days purchased extension?

    No, we think we need to emphasize that Mageplaza treats fairly to all the customer and Terms & Conditions is to unify rules. And refund to over 60-day purchased product is not included in our policy.
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  • filter_dramaCan I request a refund for the installation/customization services?

    No, I’m sincerely sorry that we’re unable to refund the installation/customization services, so please carefully consider those offers. We also need to ensure that our employees are paid properly for the work they have done.
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  • filter_dramaHow long does it take to get refund?

    The refund request will be reviewed within 7 working days by our Sales Department & Accounting Department.
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  • filter_dramaWhere can I send my refund request?

    For refund request, please visit our Helpdesk to create a new ticket at Mageplaza Helpdesk
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  • filter_dramaUnder which special circumstances can't I get the refund?

    To guarantee your protection Mageplaza offers 60-day money back guarantee for ALL our software products. If you are dissatisfied with your product before 60 days after the purchase for any reason, you can receive a full refund.
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