The invoice will be sent automatically, which includes our VAT/Tax number, to the email you use to purchase our extension. Additionally, you can print out your invoice yourself. Here the thoroughly instruction how you can accomplish it in a blink of an eye.
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To make sure you have completed purchase processing, please login to Mageplaza’s store, go to tab “My Order” on the left sidebar to check the status of the placed order.
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Thanks for your careful checking. Nothing is perfect so may some error occurred during tranfering information. In this case
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Yes it is. To ask for changing request, there are always two ways to get in touch with us:
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For the time being we accept:
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Yes, Mageplaza offers free support in 1-year and lifetime update for all extensions developed by Mageplaza.
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For technical issues
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In this question we will assume that you’re referring technical question only. By submitting a ticket to Mageplaza’s Helpdesk, you will be backed up regarding:
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Back with Mageplaza’s Helpdesk, under the “New support ticket” is “Check ticket status. Enter the number of your ticket to update your ticket’s status.
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Of course we do. There will be no discrimination between paid and free extension users.
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Yes, you can fuse all the different email under one email ID only. You can hit us up by:
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Yes, you can fuse all the different email addresses/IDs under one account only. You can hit us up by:
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We’ll definitely check our mail system later, but first:
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Q: The email that purchased your product belongs to an old colleague who left the job, so I can not ask private infomation of that email. How can I transfer purchased extension’s data into my own email?
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Here some useful tips you can give a quick check:
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At this moment, there is no license keys. Mageplaza does not use license checking method to check the license validity.
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Our extensions are 100% Open Source code. You can make any change to suit your needs but we won’t take any responsibility for any occurred incident due to your customization.
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Q: We’re having several stores with different websites, not in the same domain or Magento installation. We use them on testing/development purpose. Do I have to purchase several licenses?
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Q: I’m running multiple stores, multiple domains under the same Magento installation. How many licenses should I have?
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This License is entered by Mageplaza to govern the usage or redistribution of Mageplaza software. This is a legal agreement between you (either an individual or a single entity) and Mageplaza for Mageplaza software product(s) which may include extensions, templates and services.
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Reward points is easy to earn, each 1 point can be equivalently converted to $1
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You can use your reward points to purchase extensions in Mageplaza’s store. You deserve it and we won’t let you lose all your hard works. Reward Point(s) can be used by following those rules:
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Thanks for interesting in our extension.
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In case you forget the sweet deal that Mageplaza offered you, unfortunately we can not re-apply the discount coupon to the order you just have placed. Please be sure to remember in the next purchase.
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Q: My review haI wrote a review but I haven’t received any points been posted on your site, but my points are nowhere to be found and I can’t see it in my account. What should I do to get my points?
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No, we think we need to emphasize that Mageplaza treats fairly to all the customer and Terms & Conditions is to unify rules. And refund to over 30-day purchased product is not included in our policy.
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No, I’m sincerely sorry that we’re unable to refund the installation/customization services, so please careful consider those offers. We also need to ensure that our employees are paid properly for the work they have done.
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The refund request will be reviewed within 7 working days by our Sales Department & Accounting Department.
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For refund request, please visit our Helpdesk to creat a new ticket at Mageplaza Helpdesk
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To guarantee your protection Mageplaza offers 30-day money back guarantee for ALL our software products. If you are dissatisfied with your product before 30 days after the purchase for any reason, you can receive a full refund.
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For some reasons, the installation process may cause your store stop working, blank page or site down.
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Yes, you absolutely can! You can install it like installing any extensions to website, follow our Installation Guide. Otherwise, you can purchase Installation Service option, our Magento experts will install on your website and resolve any issue arise during the installation.
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Yes, you can. Mageplaza supports all of our clients to upgrade from Standard to Pro / Ultimate package and you just need to pay the difference. Click the bellow link here to upgrade your desire extension
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No, all of our extension is based on Magento 2’s standard code so we give fully support to Magento 2.0 and above version only. Sorry for being unable to serve Magento 1 users.
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No, all of Mageplaza’s product is one time purchased. No hidden cost.
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For anyone who can’t resist attraction of money, commissions and sweet engagement with Mageplaza :D Literally, everyone could. You can start and end anytime you would like to since we don’t and will never own your actions.
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Signing up Partner account costs nothing but just a few minutes in filling required information. You can start all good things for both parties in this form right here Partner Program’s landing page.
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Free signing for getting commission from Mageplaza’s extension promotion campaign. Why not? We guarantee that there will be no hidden cost.
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The best way to get attention from our support team is submitting a ticket through Mageplaza’s Helpdesk. However, in case you are our partner, you will always be in our priority.
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We do offer generous discount if you can join in our partner programs. There are two programs we are running currently
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To add custom checkout fields, it requires technical Magento 2 knowledge base.
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Yes, Magento 2 One Step Checkout from Mageplaza is fully compatible with YourStore Theme
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Q: I’ve installed Mageplaza’s One Step Checkout to my site, but contrast to my expectation, my store is appearing blank page now. I’ve updated to the newest version and clear all cookies/cache in my server and browser, but nothing else works. What should I do?
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One Step Checkout does support 1-2-3 column(s) layout and all will be compatible with your installed theme. At the admin panel Mageplaza > One Step Checkout: Configuration > Design Configuration > Checkout Page Layout. Uncheck “Use system value” and choose your prefer column layout.
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You absolutely can. Make your way to Magento backend: Mageplaza > One Step Checkout: Configuration > Design Configuration > Custom CSS and set the layout yourself.
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To avoid bugs and update the latest Layered Navigation features, you can update the latest version by loging in Mageplaza’s store, then choose the version you want to update at My Downloadable Products.
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Magento 2 Layered Navigation is based on Magento coding standard and uses almost default templates. That’s why it is nearly compatible with 100% themes. If you face any problems, please stay calm and inform our technical team immediately. All the troubles will be fixed as soon as possible with the best technical team. To prevent all the cases, you can note down to our support link here Mageplaza Helpdesk
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Layered Navigation Ultimate also allows store owner can set up and visitor can filter decimal attributes. For detail in set up this function, please have a quick visit to Layered Navigation’s User guide.
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The auto scroll to top feature can only be configured in the Pro package so please make sure you are using the right Layered Navigation version. After that, you can go to your store backend and disable this feature in Mageplaza > Layered Navigation: Configuration > General Configuration.
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To hide some particular attribution from filtered result page, please follow these step when you’re at the admin backend:
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Yes, Mageplaza Social Login now is fully compatible with Etheme_yourstore.
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We provide Social Login’s User guide along with
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Ideally, there is another module, js script catch event Click on Login button. So, we should disable them like above comment. How to fix it can be resolve in here
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Multiple languages is one of default feature in Magento 2 and so does our extensions include it. Languages package and a very detailed tutorial has been writen here How to translate Mageplaza extensions to other languages. Languages can be translated both in backend and frontend.
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We have developed Social Login based on Magento coding standard and best practice test on Magento Community and Magento Enterpise site. So it is compatible with themes and custom designs. Magento 2 Social Login will be surely compatible with
Yourstore
Porto
Forest
Fastor
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Shop By Brand have 3 kinds of brand list displays: Logo, Label or Logo and Label. Configuration is really easy to custom. At Admin Panel Mageplaza > Shop By Brand: Configuration > All Brand Pages Settings > Display Option
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Magento 2 Shop By Brand does support bulking import brand by a CSV file. Please follow this written User guide
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Multiple languages is one of default feature in Magento 2 and so does our extensions include it. Languages package and a very detailed tutorial has been writen here How to translate Mageplaza extensions to other languages. Languages can be translated both in backend and frontend.
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Here the Shop By Brand’s user guide
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To attract your shoppers with feature brands of your store, today tutorial from Mageplaza will be Showing Feature Brands on Home Page.
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Absolutely you can, this is one of the must-have features in SMTP extension especially. We have write this carefully in our user guide. Besides, you can figure out How to configure Gmail SMTP in Magento 2 by this tutorial.
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Multiple languages is one of default feature in Magento 2 and so does our extensions include it. Languages package and a very detailed tutorial has been writen here How to translate Mageplaza extensions to other languages. Languages can be translated both in backend and frontend.
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Thanks for your interest in our module! Magento 2 SMTP User guide can be found here.
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This can be accessed by the following Mageplaza > SMTP > Email Logs. From here you can look back all the sent email from the server to customers. This log email can be cleaning periodically.
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They are:
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After installing Google Tag Manager for your Magento 2 store, now time to add User-defined variables into GTM.
We prepare User-defined variables for next step: Configure Google Analytics eCommerce Tracking.
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Solution #1:
Watch this screencast to setup Google AdWords Remarketing in Google Tag Manager.
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In this guide, we will show to to add a Google Universal Analytics (include eCommerce Tracking).
Before doing this step, make sure you have added user-defined variables.
In your Google Tag Manager Workspace go to Tags, click New to add a new Tag.
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With Magento 2 Reward Points extension, uploading icon for the reward point label become much easier that you can accomplish the task within a few minutes. When creating your own icon for your loyalty program, you can simultaneously gain another plus point to personalize your brand image.
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Due to security reason, you IP address be block. Follow this guide, we will help you reasolve the problem.
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You may setup custom order number patter too simple, this cause of conflicted Order, Invoice, Shipment, Credit memo ID isssue.
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