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Order, Payment, Invoice (5)

  • filter_dramaHow can I get an invoice with VAT/Tax number?

    The invoice will be sent automatically , which includes our VAT/Tax number, to the email you use to purchase our extension. Additionally, you can print out your invoice yourself. Here the thoroughly instruction how you can accomplish it in a blink of an eye
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  • filter_dramaI placed an order, but I didn't receive any confirmation or email?

    To make sure you have completed purchase processing, please login to Mageplaza’s store, go to tab “My Order” on the left sidebar to check the status of the placed order.
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  • filter_dramaI tried typing my credit card exactly but payment process is not working.

    Thanks for your careful checking. Nothing is perfect so may some error occurred during tranfering information. In this case
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  • filter_dramaIs it possible to change/update my address in the invoice?

    Yes it is. To ask for changing request, there are always two ways to get in touch with us:
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  • filter_dramaWhich payment methods can be used to purchase your extension?

    For the time being we accept:
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Support Service (8)

  • filter_dramaWill I get free support and updates?

    Yes, Mageplaza offers free support in 1-year and lifetime update for all extensions developed by Mageplaza. After 1-year support, you can extend your support period, it starts from $50, find more details here
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  • filter_dramaHow can I get your support?

    For technical issues
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  • filter_drama What does technical supporting service include?

    In this question we will assume that you’re referring technical question only. By submitting a ticket to Mageplaza’s Freshdesk, you will be backed up regarding:
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  • filter_dramaCan I check update ticket's status?

    Back with Mageplaza’s Freshdesk, under the “New support ticket” is “Check ticket status. Enter the number of your ticket to update your ticket’s status.
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  • filter_dramaDo you provide support for free products?

    Of course we do. There will be no discrimination between paid and free extension users.
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My Account (5)

  • filter_dramaCan I gather all order's data from several addresses under one email?

    Yes, you can fuse all the different email under one email ID only. You can hit us up by:
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  • filter_dramaCan I transfer my order data from old to a new email one?

    Yes, you can fuse all the different email addresses/IDs under one account only. You can hit us up by:
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  • filter_dramaI can't find any reset password response in my Inbox and Spambox.

    We’ll definitely check our mail system later, but first:
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  • filter_dramaTransfer extension's data to my email from the other's account?

    Q: The email that purchased your product belongs to an old colleague who left the job, so I can not ask private infomation of that email. How can I transfer purchased extension’s data into my own email?
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  • filter_dramaWhy I can't login to Mageplaza's store?

    Here some useful tips you can give a quick check:
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License (5)

  • filter_dramaWhere I can find my license key?

    At this moment, there is no license keys. Mageplaza does not use license checking method to check the license validity.
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  • filter_dramaDo Mageplaza's extensions have encrypted code?

    Our extensions are 100% open editable source. You can make any change to suit your needs but we won’t take any responsibility for any occurred incident due to your customization.
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  • filter_dramaHow many licenses should I have for multiple test sites?

    Q: We’re having several stores with different websites, not in the same domain or Magento installation. We use them on testing/development purpose. Do I have to purchase several licenses?
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  • filter_dramaLicenses for multi-domains under the same Magento installation?

    Q: I’m running multiple stores, multiple domains under the same Magento installation. How many licenses should I have?
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  • filter_dramaWhat is license(s) in Mageplaza?

    This License is entered by Mageplaza to govern the usage or redistribution of Mageplaza software. This is a legal agreement between you (either an individual or a single entity) and Mageplaza for Mageplaza software product(s) which may include extensions, templates and services.
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Sales Promotion (6)

  • filter_dramaHow can I earn Reward Point(s)?

    Reward point is easy to earn, each 1 point can be equivalently converted to $1
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  • filter_dramaHow can I spend my points?

    You can use your reward points to purchase extensions in Mageplaza’s store. You deserve it and we won’t let you lose all your hard works. Reward Point(s) can be used by following those rules:
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  • filter_drama How to get Discount coupon dode?

    Thanks for interesting in our extension.
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  • filter_dramaI forgot to add a discount code!

    In case you forget the sweet deal that Mageplaza offered you, unfortunately we can not re-apply the discount coupon to the order you just have placed. Please be sure to remember in the next purchase.
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  • filter_dramaI wrote a review but I haven't received any points

    Q: My review haI wrote a review but I haven’t received any points been posted on your site, but my points are nowhere to be found and I can’t see it in my account. What should I do to get my points?
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Refund (5)

  • filter_dramaCan I refund a over 30-days purchased extension?

    We think we need to emphasize that Mageplaza treats fairly to all the customer and Terms & Conditions is to unify rules`. And refund to over 30-day purchased product is not included in our policy.
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  • filter_dramaCan I request a refund for the installation/customization services?

    I’m sincerely sorry that we’re unable to refund the installation/customization services, so please careful consider those offers. We also need to ensure that our employees are paid properly for the work they have done.
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  • filter_dramaHow long does it take to get refund?

    We’re sorry to hear a refund request honestly, but we will assume that you have accomplished the reading both of the Terms & Conditions before you can process the refund section.
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  • filter_dramaWhere can I send my refund request?

    We won’t be harsh on this term, but we would be glad if you can be clearly aware of our Refund Policy before purchasing as well as before you send a refund request. Mageplaza’s Terms & Conditions and Refund Policy can be found here
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  • filter_dramaUnder which special circumstances can't I get the refund?

    To guarantee your protection Mageplaza offers 30-day money back guarantee for ALL our software products. If you are dissatisfied with your product before 30 days after the purchase for any reason, you can receive a full refund.
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Extensions (14)

  • filter_dramaMagento 2 extension error: Blank Page, Site down

    For some reasons, the installation process may cause your store stop working, blank page or site down.
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  • filter_dramaCan I install Mageplaza extension by myself?

    Yes, you absolutely can! You can install it like installing any extensions to website, follow our Installation Guide. Otherwise, you can purchase Installation Service option, our Magento experts will install on your website and resolve any issue arise during the installation.
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  • filter_dramaCan I upgrade my Standard edition to higher package?

    Yes, you can. Mageplaza supports all of our clients to upgrade from Standard to Pro / Ultimate package and you just need to pay the difference. Click the bellow link here to upgrade your desire extension
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  • filter_dramaDo you guys support extension for Magento 1?

    No, all of our extension is based on Magento 2’s standard code so we give fully support to Magento 2.0 and above version only. Sorry for being unable to serve Magento 1 users.
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  • filter_dramaDoes your extension cost monthly fee?

    No, all of Mageplaza’s product is one time purchased. No hidden cost.
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Partner Program (7)

  • filter_dramaAre there necessary conditions to be a participant of Affiliate Program?

    For anyone who can’t resist attraction of money, commissions and sweet engagement with Mageplaza :D Literally, everyone could. You can start and end anytime you would like to since we don’t and will never own your actions.
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  • filter_dramaCould you show me how I can sign up for Partner Program?

    Signing up Partner account costs nothing but just a few minutes in filling required information. You can start all good things for both parties in this form right here Partner Program’s landing page.
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  • filter_dramaDo participants have to pay any fee to maintain Affiliate Program?

    Free signing for getting commission from Mageplaza’s extension promotion campaign. Why not? We guarantee that there will be no hidden cost.
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  • filter_dramaHow do I get technical support for a customer?

    The best way to get attention from our support team is submitting a ticket through Mageplaza’s Freshdesk. However, in case you are our partner, you will always be in our priority.
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  • filter_dramaHow many business partner programs does Mageplaza provide?

    We do offer generous discount if you can join in our partner programs. There are two programs we are running currently
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One Step Checkout (18)

  • filter_dramaAdd a custom checkout field in Magento 2

    To add custom checkout fields, it requires technical Magento 2 knowledge base.
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  • filter_dramaDoes Mageplaza One Step Checkout compatible with YourStore Theme?

    Yes, Mageplaza One Step Checkout is fully compatible with YourStore Theme
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  • filter_dramaAfter installed my checkout page is blank now?

    Q: I’ve installed Mageplaza’s One Step Checkout to my site, but contrast to my expectation, my store is appearing blank page now. I’ve updated to the newest version and clear all cookies/cache in my server and browser, but nothing else works. What should I do?
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  • filter_dramaCan I change checkout's design into (a) columns?

    One Step Checkout does support 1-2-3 column(s) layout and all will be compatible with your installed theme. At the admin panel Mageplaza > One Step Checkout: Configuration > Design Configuration > Checkout Page Layout. Uncheck “Use system value” and choose your prefer column layout.
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  • filter_dramaCan I change the apprearence by customing the CSS?

    You absolutely can. Make your way to Magento backend: Mageplaza > One Step Checkout: Configuration > Design Configuration > Custom CSS and set the layout yourself.
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Layered Navigation (9)

  • filter_dramaAfter installing I can't find Layered Navigation in my search result

    To avoid bugs and update the latest features, you can update the latest version by loging in Mageplaza’s store, then choose the version you want to update at My Downloadable Products.
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  • filter_dramaDoes it support for themes from other providers?

    Magento 2 Layered Navigation is based on Magento coding standard and uses almost default templates. That’s why it is nearly compatible with 100% themes. If you face any problems, please stay calm and inform our technical team immediately. All the troubles will be fixed as soon as possible with the best technical team. To prevent all the cases, you can note down to our support link here Mageplaza’s Freshdesk
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  • filter_dramaDoes Layered Navigation support decimal ranges for prices?

    Layered Navigation Ultimate also allows store owner can set up and visitor can filter decimal attributes. For detail in set up this function, please have a quick visit to Layered Navigation’s User guide.
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  • filter_dramaHow can I turn off the auto scroll to top after filtering?

    The auto scroll to top feature can only be configured in the Pro package so please make sure you are using the right Layered Navigation version. After that, you can go to your store backend and disable this feature in Mageplaza > Layered Navigation: Configuration > General Configuration.
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  • filter_dramaHow to hide some specific attributes from top level categories?

    To hide some particular attribution from filtered result page, please follow these step when you’re at the admin backend:
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Social Login (7)

  • filter_dramaDoes Mageplaza Social Login compatible with YourStore Theme?

    Yes, Mageplaza Social Login now is fully compatible with Etheme_yourstore.
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  • filter_dramaDo you have any documentation for Social Login?

    We provide Social Login’s User guide along with
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  • filter_dramaHow to fix Login button does not popup

    Ideally, there is another module, js script catch event Click on Login button. So, we should disable them like above comment. How to fix it can be resolve in here
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  • filter_dramaHow to translate Social Login to other languages?

    Multiple languages is one of default feature in Magento 2 and so does our extensions include it. Languages package and a very detailed tutorial has been writen here How to translate Mageplaza extensions to other languages. Languages can be translated both in backend and frontend.
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  • filter_dramaI am using a custom theme, it is compatible with our design?

    We have developed Social Login based on Magento coding standard and best practice test on Magento Community and Magento Enterpise site. So it is compatible with themes and custom designs. Magento 2 Social Login will be surely compatible with Yourstore Porto Forest Fastor
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Shop By Brand (5)

  • filter_dramaHow can I change style of brand list?

    Shop By Brand have 3 kinds of brand list displays: Logo, Label or Logo and Label. Configuration is really easy to custom. At Admin Panel Mageplaza > Shop By Brand: Configuration > All Brand Pages Settings > Display Option
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  • filter_dramaHow to import brand by my own csv file?

    Magento 2 Shop By Brand does support bulking import brand by a CSV file. Please follow this written User guide
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  • filter_dramaHow to translate Shop By Brand to other languages?

    Multiple languages is one of default feature in Magento 2 and so does our extensions include it. Languages package and a very detailed tutorial has been writen here How to translate Mageplaza extensions to other languages. Languages can be translated both in backend and frontend.
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  • filter_dramaWhere can I find its User guide?

    Here the Shop By Brand’s user guide
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  • filter_dramaCan I call Shop By Brand on my Homepage?

    To attract your shoppers with feature brands of your store, today tutorial from Mageplaza will be Showing Feature Brands on Home Page.
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SMTP (6)

  • filter_dramaCan I send a test email?

    Absolutely you can, this is one of the must-have features in SMTP extension especially. We have write this carefully in our user guide. Besides, you can figure out How to configure Gmail SMTP in Magento 2 by this tutorial.
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  • filter_dramaHow to translate SMTP to other languages?

    Multiple languages is one of default feature in Magento 2 and so does our extensions include it. Languages package and a very detailed tutorial has been writen here How to translate Mageplaza extensions to other languages. Languages can be translated both in backend and frontend.
    Read more

  • filter_dramaI need your SMTP's User guide

    Thanks for your interest in our module! Magento 2 SMTP’s User guide can be found here.
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  • filter_dramaIs there a way to log and view the emails sent to recipients?

    This can be accessed by the following Mageplaza > SMTP > Email Logs. From here you can look back all the sent email from the server to customers. This log email can be cleaning periodically.
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  • filter_dramaWhat types of authentication/encryption are supported?

    They are:
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