Support Service

Support Service (8)

  • filter_dramaWill I get free support and updates?

    Yes, Mageplaza offers free support in 1-year and lifetime update for all extensions developed by Mageplaza. After 1-year support, you can extend your support period, it starts from $50, find more details here
    Read more

  • filter_dramaHow can I get your support?

    For technical issues
    Read more

  • filter_drama What does technical supporting service include?

    In this question we will assume that you’re referring technical question only. By submitting a ticket to Mageplaza’s Freshdesk, you will be backed up regarding:
    Read more

  • filter_dramaCan I check update ticket's status?

    Back with Mageplaza’s Freshdesk, under the “New support ticket” is “Check ticket status. Enter the number of your ticket to update your ticket’s status.
    Read more

  • filter_dramaDo you provide support for free products?

    Of course we do. There will be no discrimination between paid and free extension users.
    Read more

  • filter_dramaHow much does the Customization service cost?

    We will charge $30/hour for Magento 2 extensions. Submitting a ticket in Mageplaza’s Freshdesk or hit us up at [email protected] to request a customization wwithin Mageplaza’s products.
    Read more

  • filter_dramaI submitted a ticket for an issue I've encountered with your extension. Whats the usual turn around time on these tickets? What is the approximate response time?

    We’ll inform with you officially when we do accept and acknowledge your ticket. Due to the inconvenience in our timezone, discussion can be exchanged through email. And our technical team will always try to handle the response within 24hrs.
    Read more

  • filter_dramaWhere are you from? What is your working time?

    Mageplaza’s Freshdesktechnical team base in Viet Nam, which is in GMT+7 time zone. The particular business time is from 8:00 to 17:30, Monday to Friday.
    Read more