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Product Questions for Magento 2
v4.4.3Magento 2 Product Questions extension effectively assists customers to reach frequent questions related to their concerned products and other policies quickly and easily. Thanks to Knowledge Base search box and question category page with the Knowledge Base and Product questions List. Besides, customers can find it easy and convenient to address questions right on the page. Noticeably, this extension also well facilitates SEO effect.
- Compatible with Hyva theme
- Need API/GraphQL for Magento 2 Product Questions? Chat now
- Compatible with Magento 2.4.7
- Optimized Product Questions homepage
- Seo-friendly Product Questions section
- Question Categories
- Instant Search Questions
- Customize the design for question pages
- Well-organized question category page
- Vote for a question’s helpfulness
- Available already-answered product questions
- Compatible with Mageplaza extensions: SMTP, GDPR, Magento 2 reCaptcha
Featured Product Questions
View Mageplaza Product Questions on actual Magento 2 stores
Problems
Customers often raise the same questions when shopping on your store. Your customer service team keep answering the same questions which causes unnecessary increased workload. Yet, it’s still inconvenient for customers to reach your team to ask common - simple questions.
You may consider display FAQs on every page, so your customers can look for product questions easily. However, featuring the same frequently asked questions on all pages can cause duplicate content which is unhealthy for SEO.
Solutions
- Avoid answering repeated questions from customers
- Increase SEO by updating new content generated by customers
- Boost your store's user experience
Optimized Product Questions homepage
The outstanding feature of Product Questions extension by Mageplaza is the convenience of Product Questions homepage which is organized with the aim to enhance customers’ experience as good as possible. The pages are distributed logically and sensibly into the main sections including Knowledge Base search box and various question categories with specific functions: searching already-answered questions by using keywords, sorting out questions by main topics. As a result, customers can easily look for separate questions which they are concerned about, or they can view all questions related to one topic, for example, Guarantee Policy.
Seo-friendly Product Questions section
Product questions extension by Mageplaza allows admin freely change URLs for each question page, question category page or Product Questions homepage to make better for search engines. Besides, using human-readable URLs makes it more friendly to customers. For each question, meta title and meta description can be edited to optimize search engines.
Question Categories
Question categories are arranged neatly and conveniently below the search box. Customers will find it very simple to look for one or a group of related questions thanks to category title. Besides, the title, icon, and position of the category are easily configured from the backend or set the questions to appear or not. The answers can be configured to be displayed or hidden, and enable or disable “Read more” click to navigate the Question detail page.
Instant Search Questions
By instant search box, customers can easily look for one or some particular questions by typing some main characters. Hence, the Product Questions page below will automatically display questions related to the keywords, and customers only need to click and read more. The design of this search box can be customized easily from the admin backend.
Customize the design for question pages
Magento 2 Product Questions by Mageplaza allows admin to change the design of question pages with ease. On the backend, the theme color can be easily configured. Besides, customization can easily be done with Page Layout, question style, Categories column. The answer can be shown by some first words or a full one. It can be collapsible or displayed as default.
More Features
Check out more details of Product Questions
Questions Rating
Customers can assess the helpfulness of question by question rating. Admin can restrict rating to specific customers.
Social Sharing
The questions can be shared on social channels such as Facebook, Twitter, Google + and over 194 other services.
Restrict Questions visibility
Admin can set the visibility of questions to certain viewers or allows leaving questions or not.
Product Questions Reports
Reports on Views, Action, Positive or Negative rating from the backend help admin follow and access questions easily.
GDPR Compliance
Terms and Conditions box is shown in question form. Mageplaza Product Questions extension is properly compatible with GDPR extension
Add reCAPTCHA
Google reCAPTCHA extension’s compatibility allows visible or Invisible CAPTCHA to be well added to the question form.
Pricing
Choose your suitable edition
Community
Crafted for a great webstore start $ 129 first year- 1-year extension updates
- 1-year support
- 60-day money-back guarantee
- Read our policies
- Supports for Magento 2 Community Edition
No, the name will be displayed.
Your customer should visit any question details page to find Ask a question form and leave a question there.
You need to allow customers to submit a question. This can be done in the admin backend.
Please make sure that email notification is enabled in the backend.
It seems that you haven't assigned the question to any category yet. Please go to the backend to configure.
Reviews (15)
Very good extension
This extension is perfect for FAQ. Support help me for fixed light problem. Now all is perfect. Thank you Mageplaza
Great
Great FAQ page, easy to customize and less time answering common questions.
Good solution
It's good as we can use it to answer frequently asked questions about the products. The idea of having a separate page for it and divide questions into categories are amazing.
BIG THANKS
I saved a lot of work and money thanks to this extension. Great optimization for better work efficiency.
REALLY HELPFUL
I cut down a lot of work thanks to this extension. Well-done, Mageplaza!
Excellent Plugin
It's excellent plugin & easy install
Valuable extension good support
A nice addition to our webshop. You will also be found better for Google SEO. There are still some minor points that need to be worked on. It is not responsive for mobile browsers. I am going to send this feedback to the developers, and I am sure that they will optimize these minor issues. Communication runs perfectly and fast with the developers in a professional manner.
Nice plugin
Fast response, resolved the issue, good communication!
Not so good on mobile
Very easy to use FAQ plugin, but it doesn't look good on mobile. The overall layout is not good when I check the FAQ section on my phone.
Very fast support
Bang has been very helpful resolved my issue in a professional manner. Thanks again.
Thank you Mageplaza
Fast response, resolved the issue, good communication.
Very good!
Perfect app..simple to use
Super Like Module
FAQ is a really very nice helpful module my customer also liked this module, they can directly ask a question on the product page, even nice-looking FAQ page we create, thank you very much for this.
One of the FAQ extensions and awesome support
After some research found Mageplaza FAQ extension has more features than others in the market and very reasonable price. I needed some customization and they have done the customization for me for FREE and just in ONE day. Really great team and support.
Great Module
You can change the setting easily. This is an excellent extension for me surely. So I suggest you should use this extension. Also, their support team had resolved my issue fast. Thank you so much once again.
Leave a Review
Use case 1: Provide an instant search box on the FAQ page
Business goals:
- Let visitors search for questions and answers existing in the knowledge base.
Default Magento technical limitations:
- You simply can't add a smart search box into a default Magento store page.
Solutions:
- Include an instant search box that automatically displays questions related to the visitor's keywords.
Use case 2: Divide FAQs into categories
Business goals:
- Make the information of FAQs more readable by showing them in relevant groups.
Default Magento technical limitations:
- There's no way to display questions as categories on a default Magento store.
Solutions:
- Let you arrange questions neatly into categories below the search box. Some default categories are Support Service, License, Refund, My Account, etc.
- You can configure the title, icon, and position of each category from the backend.
Use case 3: Make the FAQ page SEO friendly
Business goals:
- Create an SEO-optimized product question page to have better rankings on search engines.
Default Magento technical limitations:
- A default Magento backend lacks the ability to fully optimize the SEO of the FAQ page.
Solutions:
- Allow admission to change URLs for each question page, category and the FAQ page to be more friendly to search engines.
- You can also edit the meta title and meta description of each question.
Use case 4: Allow customers to rate questions on the page
Business goals:
- Let consumers assess the helpfulness of questions and answers on the product question page.
Default Magento technical limitations:
- Customers simply can't have a rating feature on the default FAQ page.
Solutions:
- Let visitors leave a star rating on the helpfulness of each question.
- Let admins restrict the rating feature to specific customers.
Use case 5: Allow visitors to share questions on social channels
Business goals:
- Allows the product questions to be shared on social media.
Default Magento technical limitations:
- You can't add the share feature to questions on the default FAQ page.
Solutions:
- All questions on the web page can be shared on social channels such as Twitter, Facebook, Google, and more. This is also great to assist SEO.
Use case 6: Restrict the FAQs to certain customer groups
Business goals:
- Set the visibility of questions to specific viewers.
Default Magento technical limitations:
- It's impossible to change the visibility of the FAQ page with visitors.
Solutions:
- Admin can configure certain viewers to be able to view product questions.
- You can also allow specific users to submit questions or not.
All of the feature updates plan and status will be updated as soon as possible in our public Trello.
View Mageplaza Extension Roadmap 2023 ->Don't see the features you are looking for?
Request featureRelease Notes
-
v4.4.3 (Magento v2.4.x)
19 August 2024
- Compatibility: Now compatible with Magento 2.4.7
- Compatibility: Now compatible with Hyva theme
-
v4.4.2 (Magento v2.4.x)
16 July 2024
Bug Fix: Fixed Display widget template when module disabled
-
v4.4.1 (Magento v2.4.x)
31 May 2023
- Compatible with Magento 246
- Fixed minor bugs
-
v4.4.0 (Magento v2.4.x)
27 March 2023
- Compatible with Magento 2.4.5p1
- Compatible with PHP8
- Fix minor bug
- Update compatible version font awesome
-
v4.3.1 (Magento v2.4.x)
30 August 2022
- Compatible with Magento v2.4.4
- Fixed minor bugs
-
v2.3.0 (Magento v2.3.x)
16 March 2022
- Add FAQs Schema Markup
-
v4.3.0 (Magento v2.4.x)
16 March 2022
- Add FAQs Schema Markup
-
v2.2.3 (Magento v2.3.x)
28 December 2021
- Fixed minor bugs
-
v4.2.2 (Magento v2.4.x)
28 December 2021
- Compatible with Magento v2.4.3
- Fixed minor bugs
-
v2.2.2 (Magento v2.3.x)
10 August 2021
- Compatible with Magento v2.3.7
- Fixed minor bugs
-
v4.2.1 (Magento v2.4.x)
10 August 2021
- Fixed minor bugs
-
v2.2.1 (Magento v2.3.x)
03 June 2021
- Fixed minor bugs
-
v4.2.0 (Magento v2.4.x)
03 June 2021
- Added field Viewed for Categories
- Added Icon Type for Articles and Categories
- Added Related FAQ Assign
- Added Tags for Articles
- Added message field for Helpfulness
- Fix error content security by AddThis
- Fixed minor bugs
-
v2.2.0 (Magento v2.3.x)
04 May 2021
- Get configuration information via RestAPI
- Added field Viewed for Categories
- Added Icon Type for Articles and Categories
- Added Related FAQ Assign
- Added Tags for Articles
- Added message field for Helpfulness
- Fix error content security by AddThis
-
v4.1.0 (Magento v2.4.x)
01 April 2021
- Get configuration information via RestAPI
- Compatible with Magento v2.4.2
-
v4.0.0 (Magento v2.4.x)
14 October 2020
- Supported Magento v2.4.0
-
v2.1.1 (Magento v2.3.x)
26 June 2020
- Compatible with Magento v2.3.5
- Fixed minor bugs
-
v2.1.0 (Magento v2.3.x)
04 March 2020
- Supported RestAPI & GraphQL
- Fixed some design errors
- Improved code style & performance
- Compatible with Magento 2.3.3
-
v2.0.1 (Magento v2.3.x)
30 August 2019
- Compatible with Magento 2.3
- Fixed minor bugs
-
v2.0.0 (Magento v2.3.x)
22 August 2018
- Rebuild Mageplaza_Faq module
- An initial release of FAQ v2.0
v1.1.0 - Released on Sep 26, 2016
Update Core Module
v1.0.0 - Released on Aug 15, 2016
Release first version
Full Magento 2 Product Question Features
For store admins
General configuration
- Enable or disable the extension
- Pick a theme color for question pages
- Enable question voting
- Restrict voting to certain customer groups
- Allow/Disallow customer groups to add questions
- Restrict the length of each question
- Require admin approval before publishing questions
- Allow displaying names of questioners
- Allow displaying email addresses
- Configure email notification to a questioner when the question is answered
- Able to display fully questions and answers on the category page, or set Read more to navigate to the question details page.
- Restrict the length of an answer to the question category page
- Choose the layout for the question detail page
- Well protected with reCaptcha
- Compatible with Products Preselect, Size Chart, FAQ Module, Product Attachments
Product details page config
- Able to display questions on Product tabs
- Able to name the tab title
- Restrict the number of questions on a page
- Able to display collapsible questions
- Able to show questioners' names
- Able to show the date on asking and answering
Manage Categories
- Set names for categories
- Set URL for the question category
- Choose an icon and position for the question category
- Configure SEO for the question category page
Product Questions Home page config
- Enable or disable Product Questions homepage
- Set the URL path for Product Questions homepage
- Able to show the question link on the Toplink, Footerlink or Category bar
- Able to set the page title
- Able to set the page layout
- Enable or disable the instant search box
- Set the layout for question categories
- Set the display for questions and answers
- Restrict the number of questions in each category
- Set the meta title, meta description, meta keyword
- Allow/disallow indexing or/and following
Terms & Conditions config
- Enable/ Disable Terms& Conditions box
- Display Terms& Conditions popup
- Customize the title and content for Terms& Conditions
Email Config
- Able to send customers notification emails when questions are answered
- Able to send notification emails to admins when a question is addressed
Manage Articles
- Manage all brief information of questions via a grid
- View statistics including Views, Action, Positive and Negative
- Set URL for each question
- Distribute questions to categories
- Set store views for questions
- Set questions to be public, hidden or require approval
- View and edit the information of questioners
- Configure SEO for the question page
For customers
- Look for questions easily via the instant search box
- View questions in a well-organized Product Questions home page
- Click on a category to view all related questions and answers
- Click on a question to see a brief/full answer
- Click on Read more for question detail page
- Vote for each question’s helpfulness
- Share questions/answers on social media
- Submit a question with ease
- Receive notification email when the question is answered
- Tick the Terms & Conditions checkbox actively
- View names, email addresses, dates of questions and answers
Why choose Mageplaza Magento 2 Product Questions
Mageplaza provides consistent and customer-centric extensions for your Magento 2 store.
We don't sell products for one time. We provide lifetime solutions which help our customers thrive with their businesses.
60-day Money Back
Extensive 60-day money-back period. You love it or get a full refund no questions asked.
Extensive Support Timeframe
Mageplaza provides support 16 hrs/day, 5.5 days/week to guarantee the seamless operation of our extensions on your store.
Install via Composer
Simple installation via composer helps you save time and eliminates technical issues during future updates.
Frequent Updates
Intensive update roadmaps ensure great performance, bug-free, highly compatible, and innovative extensions.
Well Compatible With Product Questions
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