1. Home
  2. Magento® 2 Extensions
  3. Product content
  4. Product Questions
flash sale Product image of Product Questions
Magento Edition *
Version *
FREE installation
Ends in:
03 : 00 : 00 : 00
Get 10% OFF

FAQ for Magento 2

v4.4.4
4.9
(15 reviews)
Read all >
Magento 2 Product Questions extension empowers you to add SEO-friendly Q&A sections that boost search engine visibility. By answering common customer questions, it builds trust, eases buying decisions, and naturally encourages conversions.
tick icon
Compatible with Hyva theme
tick icon
Need API/GraphQL for Magento 2 Product Questions? Chat now
tick icon
Display informative questions on product pages
tick icon
Organize product questions into clear, topic-based categories for easy browsing
tick icon
Add a smart search bar so customers can quickly find the answers they need
tick icon
Create visually appealing FAQ pages to reflect your brand’s professionalism
tick icon
Let customers submit their questions directly via a convenient form
FREE On-demand Hyva Checkout Compatibility
Compatible with:
Community: 2.4.4 - 2.4.8
Enterprise: 2.4.4 - 2.4.8
Free Installation
Free 1 year support & updates
60 days money back guarantee
boost conversions and traffic with magento 2 product questions extension
choose to display common questions on specific product pages
let customers ask product related questions

Benefits of Adding Product Questions to Your Website

appear in google ai overview
Appear in Google AI Overview
help customers make informed decisions
Help customers make informed decisions
boost traffic through better keyword targeting
Boost traffic through better keyword targeting

Surprising Power of Product Question Pages

statistics about faq usage
display relevant questions on product pages

Display relevant questions on product pages

Help customers make confident purchase decisions by showing product-specific FAQs right on the product page. Admins can select which questions appear on each product tab—so when a shopper is unsure about a feature (like water resistance on a watch), the answer is right there to reassure them and drive conversion.
Show more

Organize questions with custom categories

Keep your knowledge base section tidy and user-friendly by grouping questions into categories such as Payment, Shipping, or Returns. This structure allows shoppers to easily browse and find relevant answers without getting overwhelmed.
Show more
organize questions with custom categories
enhance user experience with instant search

Enhance user experience with instant search

An integrated smart search bar at the top of your product question page helps users immediately find what they’re looking for. The search tool ensures high accuracy and fast results even with just a few letters.
Show more

Customize product question page appearance

Maintain a consistent storefront experience by customizing your Q&A page layout and design. Adjust colors, layout, and style to seamlessly align with your site's branding.
Show more
customize product question page appearance
let customers raise their own questions

Let customers raise their own questions

When answers aren't available in your existing questions, customers can use the built-in "Ask a Question" form to submit their concerns. This ensures no question goes unanswered and builds trust by showing your commitment to transparency and support.
Show more

All features

SEO configuration
The Magento 2 Product Questions extension equips you with full control over SEO settings for all FAQ-related pages. From the main knowledge base homepage to category listings and individual question pages, you can customize URLs, meta titles, descriptions, keywords, and robots tags.
check
Tailor question URLs and metadata for better search engine indexing
check
Increase organic visibility by targeting high-intent keywords
With strategic SEO optimization, your frequently asked question section becomes a powerful tool to attract qualified traffic through relevant search queries.
Sections setup
Take full control of how the content of your commonly asked questions appears throughout your Magento 2 store. The module offers a wide range of customization options to fine-tune both functionality and appearance:
check
FAQ Schema Markup: Boost your question visibility in Google search results
check
Search Box: Activate instant search and change its label & description
check
Question Details Page: Adjust layout and set character limits for answer previews
check
Home Page: Customize colors, display style (short/full answers), placement of Q&A links, etc
check
Ask a Question Form: Set rules for guest access, question length, email collecting requirements, and notifications
Flexible product question display
Mageplaza’s Magento 2 Product Questions lets you help customers access answers easily. You can:
check
Share a direct link to your knowledge base homepage listing all common questions
check
Place Q&A links in multiple locations like the menu bar, footer, or top link menu
check
Assign specific questions to appear on relevant product pages
Take electronics as an example—these products are usually expensive, so customers often think carefully before purchasing. Showing warranty questions and answers right on these product pages helps remove their hesitation, makes them feel more confident, and more likely to complete the purchase.
Organized Q&A structure
Make it easy for shoppers to find what they're looking for with a clean, categorized questions & answers structure and smart navigation options:
check
Display the amount of questions & views of each category
check
Add icons or images to visually represent categories
check
Arrange the order of categories and questions as you prefer
check
Limit the number of questions shown by default, with a “View All” option for full access
check
Choose whether answers are expanded or collapsed by default
check
Use “Read More” links to guide users to detailed answer pages
Thanks to this feature, shoppers, especially mobile users, can easily find the information they need.
Interaction info
Every product question tracks views and impressions, showing how often it's been seen. Customers can also vote on whether a question was helpful, giving your team valuable feedback for improvements.
When visitors see that a question has thousands of views and a high helpfulness rating, it builds trust and boosts confidence in your brand products and service.
UX-optimized search bar
The Product Questions for Magento 2 extension includes a quick and responsive search bar at the top of the frequently asked questions page. It's a powerful tool that allows customers to find answers in seconds by typing just a few letters.
You can also show related questions to keep users engaged and informed. For example, someone reading “Do I have to pay for return shipping?” might also see “What is your return policy?” or “How long do refunds take?”—helping them understand the full process without extra searching.
FAQ Page Styling
M2 Product Questions lets you easily style your FAQ section to match your storefront’s look. You can:
check
Set page titles and SEO metadata
check
Pick theme colors and layout styles
check
Customize how categories, tags, and questions are displayed
check
Choose to show full answers or collapse them by default
By controlling these elements, you can make sure your commonly asked questions pages stay visually consistent and professional across your entire Magento 2 store.
What You See Is What You Get creation tool
Our plugin makes it easy for store owners to create and manage Q&A or articles through a user-friendly interface. Answers can be written using a WYSIWYG (What You See Is What You Get) editor - a great tool for full control over content formatting.
Once a question and answer are added, admins can further configure each product question with SEO-friendly URLs, metadata, category and tag assignments, custom icons, and store view restriction. They can also arrange display order and feature certain questions in relevant areas.
Customers can contribute too—by submitting questions through a simple form available on question detail pages or product tabs. Admins will then review, edit, approve, or publish these submissions. It improves customer support, develops a dynamic knowledge base that reflects actual client concerns and confusion, and keeps your content fresh, relevant, and SEO-optimized.
Strict compliance
To ensure data privacy and meet legal standards, the Magento 2 Product Questions extension enables you to add a checkbox requiring user consent at the question submission form. Thanks to this feature, your store maintain GDPR compliance and avoid severe penalties.
It also supports Google reCAPTCHA so that you can block spam bots and fake submissions. Therefore, your Q&A section stays secure, clean, and reliable.
Centralized management
For efficient management, the module offers intuitive admin grids for product questions, categories, tags, and widgets. These grids support filtering, bulk actions, and inline editing for user convenience. This feature is especially important for big websites with large FAQ databases. Admins can easily maintain and update new content without navigating through multiple admin pages.
Comprehensive report
Mageplaza's Product Questions plugin for Magento 2 provides performance metrics for each question. Merchants may review: total views, vote counts, and positive/negative rating percent. These statistics instantly tell you which questions are not necessary and which are helpful. Based on that, you can update, improve, or remove them as needed for better customer experience.
Email notification
Stay on top of customer engagement with automatic email alerts. Admins are notified as soon as a new question is submitted, and once it’s answered, the system can instantly inform the customer. This creates a smooth communication loop and ensures no question goes unanswered.

What customers say about us

Product reviews: 15
Overall rating: 5.0
5
4
3
2
1
4.8
frame
Read all reviews
How much do you like this product?
Leave your email to get reward points for reviews
Submit a relevant review of 30+ words to earn 5 reward points (one-time per extension)
Nicolas
26 July 2022
Verified purchase
This extension is perfect for FAQ. Support help me for fixed light problem. Now all is perfect. Thank you Mageplaza
Hayden
04 May 2022
Verified purchase
Great FAQ page, easy to customize and less time answering common questions.
Harley
29 April 2022
Verified purchase
It's good as we can use it to answer frequently asked questions about the products. The idea of having a separate page for it and divide questions into categories are amazing.
Scott
19 April 2022
Verified purchase
I saved a lot of work and money thanks to this extension. Great optimization for better work efficiency.
Vista
19 April 2022
Verified purchase
I cut down a lot of work thanks to this extension. Well-done, Mageplaza!
Andrew
25 June 2021
Verified purchase
It's excellent plugin & easy install
Peet
23 February 2021
Verified purchase
A nice addition to our webshop. You will also be found better for Google SEO. There are still some minor points that need to be worked on. It is not responsive for mobile browsers. I am going to send this feedback to the developers, and I am sure that they will optimize these minor issues. Communication runs perfectly and fast with the developers in a professional manner.
bobo
13 January 2021
Verified purchase
Fast response, resolved the issue, good communication!
Arvin
30 March 2020
Verified purchase
Very easy to use FAQ plugin, but it doesn't look good on mobile. The overall layout is not good when I check the FAQ section on my phone.
Moussa Camara
30 December 2019
Verified purchase
Bang has been very helpful resolved my issue in a professional manner. Thanks again.
Bojan Bozinoski
30 December 2019
Verified purchase
Fast response, resolved the issue, good communication.
Christophe
16 August 2019
Verified purchase
Perfect app..simple to use
Indus Valley
27 July 2019
Verified purchase
FAQ is a really very nice helpful module my customer also liked this module, they can directly ask a question on the product page, even nice-looking FAQ page we create, thank you very much for this.
Mustafa
12 June 2019
Verified purchase
After some research found Mageplaza FAQ extension has more features than others in the market and very reasonable price. I needed some customization and they have done the customization for me for FREE and just in ONE day. Really great team and support.
Erc07
08 January 2019
Verified purchase
You can change the setting easily. This is an excellent extension for me surely. So I suggest you should use this extension. Also, their support team had resolved my issue fast. Thank you so much once again.

Release notes

  • v4.4.4 (Magento v2.4.x)

    16 April 2025

    • Compatibility: Now compatible with Magento 2.4.8

  • v4.4.3 (Magento v2.4.x)

    19 August 2024

    • Compatibility: Now compatible with Magento 2.4.7
    • Compatibility: Now compatible with Hyva theme

  • v4.4.2 (Magento v2.4.x)

    16 July 2024

    Bug Fix: Fixed Display widget template when module disabled

  • v4.4.1 (Magento v2.4.x)

    31 May 2023

    • Compatible with Magento 246
    • Fixed minor bugs

  • v4.4.0 (Magento v2.4.x)

    27 March 2023

    • Compatible with Magento 2.4.5p1
    • Compatible with PHP8
    • Fix minor bug
    • Update compatible version font awesome

  • v4.3.1 (Magento v2.4.x)

    30 August 2022

    • Compatible with Magento v2.4.4
    • Fixed minor bugs

  • v2.3.0 (Magento v2.3.x)

    16 March 2022

    • Add FAQs Schema Markup

  • v4.3.0 (Magento v2.4.x)

    16 March 2022

    • Add FAQs Schema Markup

  • v2.2.3 (Magento v2.3.x)

    28 December 2021

    • Fixed minor bugs

  • v4.2.2 (Magento v2.4.x)

    28 December 2021

    • Compatible with Magento v2.4.3
    • Fixed minor bugs

  • v2.2.2 (Magento v2.3.x)

    10 August 2021

    • Compatible with Magento v2.3.7
    • Fixed minor bugs

  • v4.2.1 (Magento v2.4.x)

    10 August 2021

    • Fixed minor bugs

  • v2.2.1 (Magento v2.3.x)

    03 June 2021

    • Fixed minor bugs

  • v4.2.0 (Magento v2.4.x)

    03 June 2021

    • Added field Viewed for Categories
    • Added Icon Type for Articles and Categories
    • Added Related FAQ Assign
    • Added Tags for Articles
    • Added message field for Helpfulness
    • Fix error content security by AddThis
    • Fixed minor bugs

  • v2.2.0 (Magento v2.3.x)

    04 May 2021

    • Get configuration information via RestAPI
    • Added field Viewed for Categories
    • Added Icon Type for Articles and Categories
    • Added Related FAQ Assign
    • Added Tags for Articles
    • Added message field for Helpfulness
    • Fix error content security by AddThis

  • v4.1.0 (Magento v2.4.x)

    01 April 2021

    • Get configuration information via RestAPI
    • Compatible with Magento v2.4.2

  • v4.0.0 (Magento v2.4.x)

    14 October 2020

    • Supported Magento v2.4.0

  • v2.1.1 (Magento v2.3.x)

    26 June 2020

    • Compatible with Magento v2.3.5
    • Fixed minor bugs

  • v2.1.0 (Magento v2.3.x)

    04 March 2020

    • Supported RestAPI & GraphQL
    • Fixed some design errors
    • Improved code style & performance
    • Compatible with Magento 2.3.3

  • v2.0.1 (Magento v2.3.x)

    30 August 2019

    • Compatible with Magento 2.3
    • Fixed minor bugs
Load More

Frequently Asked Questions

No, the name will be displayed.

Your customer should visit any question details page to find Ask a question form and leave a question there.

You need to allow customers to submit a question. This can be done in the admin backend.

Please make sure that email notification is enabled in the backend.

It seems that you haven't assigned the question to any category yet. Please go to the backend to configure.

Yes, Product Questions is compatible with Hyva theme. However, the checkout only supports hyva-themes/magento2-theme-fallback. To learn how to enable checkout on Hyva, please follow this guide.

Mageplaza provides FREE Hyva Checkout Compatibility for all of our extensions upon requests. You can request by contacting us via email, live chat, or support ticket. Our team will respond within 24 hours and ask for details such as Order ID, extension name, Magento & Hyva versions, and any special requirements. To qualify, your module subscription must be active. If your subscription has expired, renewal is required as some older modules do not support Hyva. Additional customization requests may incur extra costs, and our team will inform you before proceeding. For assistance, feel free to reach out - we're here to help!

Magento Edition *
Version *
FREE installation
Ends in:
03 : 00 : 00 : 00
Get 10% OFF

Pricing

Choose your suitable edition.

Community

$ 149 first year
Free 1 year support & updates Tooltip
60 days money back guarantee
Read our policies
check
Free On-demand Hyva Checkout Compatibility

Enterprise/ Magento Cloud

Most popular
$ 349 first year
Free 1 year support & updates Tooltip
60 days money back guarantee
Read our policies
check
Free On-demand Hyva Checkout Compatibility
Can't see the feature you're looking for?
Describe it and we will customize this extension to suit your needs!
Request customization
feature looking icon