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Magento 2 Product Questions & Answers  

Magento 2 Product Questions & Answers
magento partner

Magento 2 Product Questions extension by Mageplaza effectively assists customers to reach frequent questions related to their concerned products and other policies quickly and easily thanks to Knowledge Base search box and question category page with the Knowledge Base and Product questions List. Besides, customers can find it easy and convenient to address questions right on the page. Noticeably, this extension also well facilitates SEO effect.

  • Available already-answered product questions
  • Well-organized question category page
  • Vote for a question’s helpfulness
  • Customize the design for question pages
  • SEO config for question content
  • Compatible with Mageplaza extensions: SMTP, GDPR, reCaptcha



60-day Money Back


Lifetime Update


365-day Support

Compatible With

CE, EE 2.1.x, 2.2.x, 2.3.x

Problems & Solutions

It is common that when browsing your site for shopping, customers will raise various questions frequently to ask for product information or service of your stores. However, there is the fact that the customer service team have to answer the same questions repetitively, which wastes human resources. Also, customers find it inconvenient to give such very common-simple questions directly.
A solution seems reasonable is creating Frequently Asked Questions list on every product pages so that customers can easily look for product questions and answers. However, repeating the same questions on many pages is not good for SEO.

An optimized solution for this concern is Product Questions extension by Mageplaza. With installing this supporting module, a separate Knowledge Base page is built up. This page will contain all frequently asked questions which customers quickly look for and ask more questions easily, so workload will be cut down for your staff and avoid duplication of content.

If your content is duplicated frequently, it is unhealthy for the SEO process.

By a separate page, stores can avoid the trouble repeated questions which lower ranks on search engines. Besides, on this page, customers easily ask and receive answers regularly, so the site’s content is always kept up-to-date and renewed. This is an appreciated feature by SEO as such kind of content is active, information and useful to users.

In case the customers feel interested or concerned about your products or service, and they have some questions to understand better before making the purchase, it is necessary to give them answers as soon as possible.

Questions page by Magento 2 Product Questions extension can help customers quickly search and find already-answered questions. This results in satisfaction for customers’ experience, so it helps your site to be rated useful and professional.

Optimized Product Questions homepage

The outstanding feature of Product Questions extension by Mageplaza is the convenience of Product Questions homepage which is organized with the aim to enhance customers’ experience as good as possible. The pages are distributed logically and sensibly into the main sections including Knowledge Base search box and various question categories with specific functions: searching already-answered questions by using keywords, sorting out questions by main topics. As a result, customers can easily look for separate questions which they are concerned about, or they can view all questions related to one topic, for example, Guarantee Policy.

Magento 2 Optimized FAQ homepage

Seo-friendly Product Questions section

Magento 2 FAQ SEO-friendly Product Questions sections

Product questions extension by Mageplaza allows admin freely change URLs for each question page, question category page or Product Questions homepage to make better for search engines. Besides, using human-readable URLs makes it more friendly to customers.
For each question, meta title and meta description can be edited to optimize search engines.

Question Categories

Question categories are arranged neatly and conveniently below the search box. Customers will find it very simple to look for one or a group of related questions thanks to category title.
Besides, the title, icon, and position of the category are easily configured from the backend or set the questions to appear or not. The answers can be configured to be displayed or hidden, and enable or disable “Read more” click to navigate the Question detail page.

Question Categories

Instant Search

Magento 2 FAQ Instant Search

By instant search box, customers can easily look for one or some particular questions by typing some main characters. Hence, the Product Questions page below will automatically display questions related to the keywords, and customers only need to click and read more.
The design of this search box can be customized easily from the admin backend.

Design customization

Magento 2 Product Questions by Mageplaza allows admin to change the design of question pages with ease. On the backend, the theme color can be easily configured. Besides, customization can easily be done with Page Layout, question style, Categories column.
The answer can be shown by some first words or a full one. It can be collapsible or displayed as default.

Magento 2 FAQ Design customization

More features

Questions Rating

Customers can assess the helpfulness of question by question rating. Admin can restrict rating to specific customers.

Social Sharing

The questions can be shared on social channels such as Facebook, Twitter, Google + and over 194 other services.

Restrict Questions visibility

Admin can set the visibility of questions to certain viewers or allows leaving questions or not.

Product Questions Reports

Reports on Views, Action, Positive or Negative rating from the backend help admin follow and access questions easily.

GDPR Compliance

Terms and Conditions box is shown in question form. Mageplaza Product Questions extension is properly compatible with GDPR extension


Google reCAPTCHA extension’s compatibility allows visible or Invisible CAPTCHA to be well added to the question form.

Full Features List

For store admins

General configuration

  • Enable or disable the extension
  • Pick a theme color for question pages
  • Enable question voting
  • Restrict voting to certain customer groups
  • Allow/Disallow customer groups to add questions
  • Restrict the length of each question
  • Require admin approval before publishing questions
  • Allow displaying names of questioners
  • Allow displaying email addresses
  • Configure email notification to a questioner when the question is answered
  • Able to display fully questions and answers on the category page, or set Read more to navigate to the question details page.
  • Restrict the length of an answer to the question category page
  • Choose the layout for the question detail page
  • Well protected with reCaptcha
  • Comply with GDPR

Product details page config

  • Able to display questions on Product tabs
  • Able to name the tab title
  • Restrict the number of questions on a page
  • Able to display collapsible questions
  • Able to show questioners' names
  • Able to show the date on asking and answering

Manage Categories

  • Set names for categories
  • Set URL for the question category
  • Choose an icon and position for the question category
  • Configure SEO for the question category page

Product Questions Home page config

  • Enable or disable Product Questions homepage
  • Set the URL path for Product Questions homepage
  • Able to show the question link on the Toplink, Footerlink or Category bar
  • Able to set the page title
  • Able to set the page layout
  • Enable or disable the instant search box
  • Set the layout for question categories
  • Set the display for questions and answers
  • Restrict the number of questions in each category
  • Set the meta title, meta description, meta keyword
  • Allow/disallow indexing or/and following

Terms & Conditions config

  • Enable/ Disable Terms& Conditions box
  • Display Terms& Conditions popup
  • Customize the title and content for Terms& Conditions

Email Config

  • Able to send customers notification emails when questions are answered
  • Able to send notification emails to admins when a question is addressed

Manage Articles

  • Manage all brief information of questions via a grid
  • View statistics including Views, Action, Positive and Negative
  • Set URL for each question
  • Distribute questions to categories
  • Set store views for questions
  • Set questions to be public, hidden or require approval
  • View and edit the information of questioners
  • Configure SEO for the question page

For customers

  • Look for questions easily via the instant search box
  • View questions in a well-organized Product Questions home page
  • Click on a category to view all related questions and answers
  • Click on a question to see a brief/full answer
  • Click on Read more for question detail page
  • Vote for each question’s helpfulness
  • Share questions/answers on social media
  • Submit a question with ease
  • Receive notification email when the question is answered
  • Tick the Terms & Conditions checkbox actively
  • View names, email addresses, dates of questions and answers


  • filter_drama Is the name of the questioner hidden if the question is hidden?

    No, the name will be displayed.

  • filter_drama How can my customer submit a question?

    Your customer should visit any question details page to find Ask a question form and leave a question there.

  • filter_drama Why is my customer unable to find a form to submit a question on the Question details page?

    You need to allow customers to submit a question. This can be done in the admin backend.

  • filter_drama My customer has no notification email while the answer is already submitted. What is the reason?

    Please make sure that email notification is enabled in the backend.

  • filter_drama An already-answered question is set public but cannot be searched on the Product Questions homepage. Why?

    It seems that you haven't assigned the question to any category yet. Please go to the backend to configure.

Reviews (2)

  • assignment_ind
    One of the FAQ extensions and awesome support

    Posted by Mustafa on 12 June 2019 verified_user Verified Buyer
    After some research found Mageplaza FAQ extension has more features than others in the market and very reasonable price. I needed some customization and they have done the customization for me for FREE and just in ONE day. Really great team and support.

  • assignment_ind
    Great Module

    Posted by Erc07 on 08 January 2019 verified_user Verified Buyer
    You can change the setting easily. This is an excellent extension for me surely. So I suggest you should use this extension. Also, their support team had resolved my issue fast. Thank you so much once again.

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