Experienced E-commerce Agency for Magento/ Adobe Commerce/ Shopify/ Shopware Development

Shopify Inbox: Everything You Need To Know

Success in the rapidly expanding field of e-commerce depends on building and sustaining a strong online presence. Specifically, one of the best ways to support retailers in keeping store-to-customer interaction to boost engagement and encourage conversion is through communication.

Hence, knowing how to utilize Shopify Inbox’s features and maximizing its potential is essential to running a successful Shopify store. This all-inclusive communication tool is intended to improve customer service, expedite customer contacts, and eventually improve the user experience in general.

This article covers what you need to know about Shopify Inbox and offers advice, ideas, and tactics for streamlining your Shopify business and fostering deep relationships with your customers. Understanding Shopify Inbox is crucial to realizing the full potential of your online storefront, regardless of your level of experience in e-commerce or your entrepreneurial career. 

Table of Content

What is Shopify Inbox?

Key Features of Shopify Inbox

Powerful Integrations are Available in Shopify Inbox

How to Set Up Shopify Inbox for Your Online Store

Shopify Inbox Settings

Set Up Shopify Inbox Configuration


What is Shopify Inbox?

Shopify Inbox serves as an important communication hub in the Shopify ecosystem, aiming to revolutionize how merchants interact with their customers. It combines several channels—such as chat, email, and social media—into a single interface, making it easy for companies to handle consumer communications.

Shopify Inbox offers businesses the ability to manage inquiries, address issues, and customize interactions with ease thanks to tools like order tracking, automatic responses, and customer segmentation. Because the platform operates in real-time, you can be confident that responses will be made quickly, which will boost client satisfaction and loyalty to your business.

Overview of Shopify Inbox app

Its integration with other Shopify features and user-friendly design further makes it a priceless instrument for maximizing the efficiency and efficacy of the communication plan for your online business. Besides, for the price, Shopify inbox is available as part of some Shopify plans, ensuring accessibility for a wide range of users.

It can be said that Shopify Inbox offers a targeted solution for companies trying to improve customer service and build enduring relationships with their clients, regardless of the size of the requests they handle or the amount of customer contacts they handle.

Key Features of Shopify Inbox

Shopify Inbox is equipped with many powerful features designed to streamline and enhance Shopify store owners’ ability to communicate with customers. Some key features include:

  • Unified messaging: Shopify Inbox consolidates messages from various channels, including email, chat, and social networks, into a single, user-friendly interface. This centralized approach simplifies communications management.
  • Automated responses: You can leverage automated responses to promptly address common questions, providing customers with immediate information and support. This feature not only improves response times but also contributes to a more efficient customer support process.
  • Order tracking: Using Shopify Inbox’s integrated order tracking feature, you can give customers real-time order status information. This feature increases transparency and keeps customers informed of their purchase progress, thereby reducing support requests.
  • Customer segmentation: You may divide up your customer base with Shopify Inbox according to different parameters, such as region or past purchases. This segmentation enables targeted communication and personalized interactions, contributing to a more relevant customer experience.
  • Mobile accessibility: Mobile device access to Shopify Inbox allows merchants to keep in touch and handle messages from customers while on the go. This flexibility is beneficial for companies that employ remote or dynamic workforces.

Powerful Integrations are Available in Shopify Inbox

Although Shopify Inbox offers integrations with few support tools, they all provide great value and efficiency to help merchants deliver a cohesive and responsive customer support experience. Here are some of the integrations available on Shopify Inbox:

  • Track Facebook and Instagram messages through the Shopify Ping app
  • Slim box for Twitter
  • Golden Age Sales and Support Chat
  • SMS messaging and marketing app from Lazer Technologies
  • Enjoy AI Chatbot, Quizzes and FAQs
  • Mobile App Builder from Shopney

How to Set Up Shopify Inbox for Your Online Store

One thing you need to keep in mind is that Shopify Inbox is not an app or feature that comes pre-installed in Shopify. So, if you want to use it, you need to install this chat app from the Shopify App Store.

Setting up Shopify Inbox for your online store is a simple process. Below, we’ll provide step-by-step instructions to help you get started.

Instructions for setting up Shopify Inbox for your Shopify store

Shopify Inbox Settings

First, we’ll show you how to install Shopify Inbox for your Shopify store:

  • Step 1: Access the Shopify Inbox app on the Shopify App Store and click “Install”.

How to install Shopify Inbox

  • Step 2: Select the store where you want to install the app. (If you own multiple stores)

How to connect your Shopify store to Shopify Inbox

  • Step 3: The page in the store where you wish to install will be displayed. Select “Install” to complete the Shopify Inbox setup for your online store.

How to complete Shopify Inbox installation

Set Up Shopify Inbox Configuration

Once you’ve successfully installed the app, we’ll show you how to customize your Shopify inbox configuration in the simplest way possible:

  • Step 1: Access your Shopify admin panel and select the “Inbox” icon.
  • Step 2: On the Inbox dashboard, select “Chat settings”.

Instructions for editing Shopify Inbox settings

  • Step 3: This is where you will find many fields to set up the application, such as:
    • Application status: Allows you to enable or disable the application.
    • Customize branding: You can customize the look of your chat inbox, including elements like color, icon, text, and placement.
    • Welcome message: Enables you to customize an automated message that your customers will see when they click the chat inbox icon to initiate a conversation with you.
    • Instant answers: You can set instant/automated answers to various customer queries.
    • Pre-chat form: Every time a consumer leaves your store, you have the option to have a message automatically sent to the email address they provided.

Editable tools in Shopify Inbox

Congratulations! You’ve successfully set up a fully functional chat inbox for your Shopify store after completing the aforementioned steps. It seems easy enough, doesn’t it?


To put it briefly, Shopify Inbox has become a vital resource for effectively growing an online store on the Shopify platform. You may enhance customer service, shorten response times, and establish enduring relationships with your audience by making the most of this app’s capabilities. So, mastering Shopify Inbox is key to unlocking the full potential of your Shopify store.

With any luck, this article has given you comprehensive details on features and the easiest and most efficient way to set up Shopify Inbox. From there, you may make use of the resources, modify your messaging approach, and observe that Shopify Inbox plays a crucial role in maximizing the overall prosperity and contentment of your web enterprise.

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Marketing Manager of Mageplaza. Summer is attracted by new things. She loves writing, travelling and photography. Perceives herself as a part-time gymmer and a full-time dream chaser.
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