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How to integrate Zendesk with Magento 2 via Zapier

If you are looking for a great solution to easily reach customers, Zendesk is a must-have choice. In this post, let’s explore how to integrate Zendesk with Magento 2.

Zendesk is one of the leading customer care software on the market. This software is very easy to deploy and is used by more than 40,000 organizations around the world. It helps to reduce costs, increase productivity for your Magento store and definitely bring satisfaction to your customers. Zendesk allows you to integrate support channels like email, web, chat and social media or anything.

Moreover, it is easy to use and attracts customers with an eye-catching interface and interesting icons. Don’t hesitate to choose Zendesk. It will bring new breeze to your store.

How to integrate Zendesk with Magento 2

To integrate Zendesk

  • Step 1: Sign up the Zapier account
  • Step 2: Sign up the Zendesk account
  • Step 3: Integrate Magento 2.x
  • Step 4: Integrate Zendesk for your Magento 2 store

Step 1: Sign up the Zapier account

  • Signup Zapier here

Step 2: Sign up the Zendesk account

  • Signup Zendesk here

After logging into Zapier, choose Create Zap to start integrating

Step 3: Integrate Magento 2.x

  • In this step, choose Magento 2.x so that Zapier can get all data from your store.

  • Then, choose New Customer in select Magento 2.x Trigger field and click on continue.

Integrate Magento 2.x

  • After that, you need to connect an Account in select Magento 2.x account field. In this step, please enter full domain, admin username and admin password of your Magento 2 store as the following image:

Integrate Magento 2.x

  • After generating your Magento 2.x account, the screen will display as an image below. Then, choose Save + Continue.


  • Great! You have just tested Magento 2.x successfully. Please continue doing the next step.


Step 4: Integrate Zendesk

  • In Choose an Action App field, choose Zendesk and click on Continue.


  • Then, you need to choose one of the options in the drop-down list of Select Zendesk Action field. After selecting, click on continue.


  • Next, you have to Select Zendesk account. Please click on Connect an Account. Then, your screen will display the image below:


  • Please sign in your account and enter API Token that is found in your Zendesk account. Immediately, your PC will show the account that you have just created. Now, click on Save + Continue.


  • Next, you must Set up Zendesk ticket. Now, please enter all required information as well as the information of customers such as Requester Name, Requester email that you have created from your Magento 2 store, then choose continue box.



  • Wow, you have tested Zendesk successfully. Finally, choose Finish and set the name your zap to complete.


  • Your Zap is working and it will auto-check for your Magento 2.x new customer.


  • After all, you have just done the integration Zendesk with Magento 2 via Zapier.



  • Now, try it with your Magento 2 store! Good luck ^^

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Sam is the CEO & co-founder of Mageplaza, a company established to support Magento merchants with different powerful tools and resources. Sam Nguyen is also the CEO & founder of Avada Commerce, an e-commerce solution provider headquartered in Singapore – aiming to support more than a million online businesses to grow and develop.
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