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FAQ for Magento 2

v4.4.4
4.9
(15 reviews)
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Magento 2 FAQ extension helps e-commerce stores equip their websites with SEO-optimized FAQ sections. It not only increases brand visibility on search engines but also delivers helpful information that addresses customer concerns, reducing hesitation and naturally motivating shoppers toward making a purchase.
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Compatible with Hyva theme (view demo)
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Configure SEO-friendly elements for all FAQ pages
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Build clear & informative categories filled with helpful, topic-specific questions
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Provide instant search box to help shoppers find their needed question quicker
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Design attractive FAQ pages for a professional brand image
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Enable "Ask a question" form for customers to raise their concerns
Compatible with:
Community: 2.4.4 - 2.4.8
Enterprise: 2.4.4 - 2.4.8
Free 1 year support & updates
60 days money back guarantee
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Hyvä Theme
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Progressive Web App
FAQ
FAQ
FAQ

You'll be surprise at what optimized FAQs can do

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Create SEO-optimized FAQ sections

With the Magento 2 FAQ extension, admins can add meta titles and descriptions to any FAQ-related page, including: home page, category page, and separate question page. This enhances SEO performance and improves visibility on search engines.
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Group questions with custom categories

Our FAQ module for Magento 2 also lets you organize questions into categories like Payment, Shipping, or Returns so that customers can quickly find relevant answers without getting lost.
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Collect numerous data from the registration form
Approve or disapprove of any account

Improve UX with a smart search box

The plugin includes a built-in instant search bar at the top of the FAQ page. It lets users search by typing just a few letters, offering fast and accurate results.
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Customize FAQ page layout and design

Easily tailor your FAQ layout to match your site’s branding with our Magento 2 FAQ tool. Keep the design consistent and visually aligned with your storefront.
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Auto-send notification emails for any important events
Approve or disapprove of any account

Enable “Ask a Question” form for customers

This feature allows customers to submit new questions when shoppers can't find the information they need. Thanks to this feature, customers always get important info, eliminating their confusion or concerns.
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All features

SEO config
The Magento 2 FAQ module allows you to optimize every part of your FAQ content for search engines. Configure SEO-friendly URLs, meta titles, meta descriptions, keywords, and robots tags for both the FAQ home page, category page, and each individual question.
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Customize question URLs and metadata to improve indexing
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Boost organic search visibility with optimized keywords
With the right SEO strategies, you can turn your FAQ content to an inbound traffic magnet for highly targeted search queries.
FAQ sections config
Gain full control over how your FAQs are structured and displayed across your store. The extension provides configuration options for:
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FAQ Schema Markup: Enhance your FAQs visibility on Google
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Search Box: Enable the instant search feature and customize its title & description
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Question Details Page: Configure layout and limit the number of characters for previewing answer
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Home Page: Design the page theme color, how questions appear, where to insert FAQ home page link on, etc
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Ask a Question Form: Restrict guest customers, limit the question length, turn on email collecting requirement and notification
Flexible FAQs display
Mageplaza's Magento 2 FAQ plugin makes it much easier for shoppers to approach FAQs. Here are some cases you can try:
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Provide customers the URL to your FAQ home page, where list all the common questions
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Display the FAQs home page link in various positions such as: the menu bar (category), footer, and top link menu
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Assign specific FAQs to relevant product pages
For example, you might display Warranty FAQs specifically on electronics product pages. Since customers are often more cautious when purchasing high-value items, providing warranty details right where they're considering the purchase helps address concerns instantly and naturally encourage them to continue the shopping.
Clear FAQ structure
FAQs are neatly grouped by category, with intuitive features that enhance navigation:
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Show number of questions and views per category
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Upload image for category illustration icons
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Set display order for categories and questions in each section
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Limit default visible questions (customers can check all the questions available by clicking the “View All” button)
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Control whether answers are fully displayed or collapsed
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Enable “Read More” links to direct users to full detail pages
A well-structured layout helps customers quickly locate the answers they need, especially on mobile.
Interaction info
Each question includes built-in engagement metrics like views and impressions, showing how many people have interacted with it. Customers can vote whether a question was helpful or not, giving your team insight into which answers need refinement or clarification.
Seeing that a question has been viewed thousands of times, with 90% of users finding it helpful, reinforces credibility and reassures new visitors, increasing trust in your service or product.
Easy to find FAQ
The FAQ for Magento 2 extension features a fast, responsive search bar at the top of the FAQ homepage, helping customers find relevant answers quickly by typing just a few characters.
In addition, you can assign related questions to provide further information and keep users engaged. For instance, if a user is reading an FAQ like “Do I have to pay for return shipping?”, you can display “What is your return policy?” or “How long do refunds take?” as related questions — giving customers a complete picture without forcing them to start a new search.
Design FAQ pages
M2 FAQ module is a powerful tool to match your FAQ section with your brand design effortlessly. It helps you:
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Set FAQ page titles and SEO elements
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Choose a theme color and layout style
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Customize columns, category/tag layout, and question display
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Control whether answers are fully displayed or collapsible
This ensures your FAQ pages look polished and cohesive with the rest of your Magento 2 storefront.
Create FAQ/Article
Our plugin allows store owners to create and manage articles or FAQs easily with an intuitive interface. Notably, the answers are generated using a WYSIWYG (What You See Is What You Get) editor, giving full control over content formatting.
After fulfilling the question and answer, admins can set up further configuration for the FAQ, including: SEO-friendly URL, meta data, categories and tags assignment, icons selection, and store views restriction. The module also enable merchants to manage each FAQ's visibility settings, decide its display order, and feature it in relevant sections.
On the other hand, customers can submit new questions via a simple form placed on each FAQ detail page or product tab. Admins may review, edit, approve, or publish these user-generated questions. This not only helps businesses improve customer support but also builds an organic, growing knowledge base that reflects real customer concerns - a great way to keep content fresh and SEO-relevant.
Strict compliance
To meet legal requirements and protect user data, the Magento 2 FAQ extension allows you to add a GDPR consent checkbox on the question submission form. It's also compatible with Google reCAPTCHA to prevent spam bots from submitting fake questions or overloading your system. These features ensures your FAQ section remains trustworthy, clean, and secure.
Management grid
Prioritizing user experience, we developed the module to provide a comprehensive grid for the most important sections for easy control and management, including the FAQ list, categories, tags, and widgets. The grids offer convenient actions such as filters, bulk actions, and inline edits. This is especially valuable for large stores with hundreds of FAQs, allowing teams to maintain and update content without wasting time digging through multiple pages.
Comprehensive report
Our plugin includes performance reporting for each question. Store owners are provided with total views, customer rating times, and the percentage of positive and negative feedback. With this data, you can identify which questions are underperforming and optimize their content.
For example, if many users mark a question as “Not helpful,” it’s a clear indicator that your explanation needs improvement, additional context, or even unnecessary and needs to be removed.
Email notification
Email alerts are sent to admins whenever a customer submits a new question, ensuring no request goes unnoticed. Once the question is answered, the system can automatically notify the customer, providing a seamless feedback loop that keeps shoppers informed and engaged.

What customers say about us

Product reviews: 15
Overall rating: 5.0
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Nicolas
26 July 2022
Verified purchase
This extension is perfect for FAQ. Support help me for fixed light problem. Now all is perfect. Thank you Mageplaza
Hayden
04 May 2022
Verified purchase
Great FAQ page, easy to customize and less time answering common questions.
Harley
29 April 2022
Verified purchase
It's good as we can use it to answer frequently asked questions about the products. The idea of having a separate page for it and divide questions into categories are amazing.
Scott
19 April 2022
Verified purchase
I saved a lot of work and money thanks to this extension. Great optimization for better work efficiency.
Vista
19 April 2022
Verified purchase
I cut down a lot of work thanks to this extension. Well-done, Mageplaza!
Andrew
25 June 2021
Verified purchase
It's excellent plugin & easy install
Peet
23 February 2021
Verified purchase
A nice addition to our webshop. You will also be found better for Google SEO. There are still some minor points that need to be worked on. It is not responsive for mobile browsers. I am going to send this feedback to the developers, and I am sure that they will optimize these minor issues. Communication runs perfectly and fast with the developers in a professional manner.
bobo
13 January 2021
Verified purchase
Fast response, resolved the issue, good communication!
Arvin
30 March 2020
Verified purchase
Very easy to use FAQ plugin, but it doesn't look good on mobile. The overall layout is not good when I check the FAQ section on my phone.
Moussa Camara
30 December 2019
Verified purchase
Bang has been very helpful resolved my issue in a professional manner. Thanks again.
Bojan Bozinoski
30 December 2019
Verified purchase
Fast response, resolved the issue, good communication.
Christophe
16 August 2019
Verified purchase
Perfect app..simple to use
Indus Valley
27 July 2019
Verified purchase
FAQ is a really very nice helpful module my customer also liked this module, they can directly ask a question on the product page, even nice-looking FAQ page we create, thank you very much for this.
Mustafa
12 June 2019
Verified purchase
After some research found Mageplaza FAQ extension has more features than others in the market and very reasonable price. I needed some customization and they have done the customization for me for FREE and just in ONE day. Really great team and support.
Erc07
08 January 2019
Verified purchase
You can change the setting easily. This is an excellent extension for me surely. So I suggest you should use this extension. Also, their support team had resolved my issue fast. Thank you so much once again.

Release notes

  • v4.4.4 (Magento v2.4.x)

    16 April 2025

    • Compatibility: Now compatible with Magento 2.4.8

  • v4.4.3 (Magento v2.4.x)

    19 August 2024

    • Compatibility: Now compatible with Magento 2.4.7
    • Compatibility: Now compatible with Hyva theme

  • v4.4.2 (Magento v2.4.x)

    16 July 2024

    Bug Fix: Fixed Display widget template when module disabled

  • v4.4.1 (Magento v2.4.x)

    31 May 2023

    • Compatible with Magento 246
    • Fixed minor bugs

  • v4.4.0 (Magento v2.4.x)

    27 March 2023

    • Compatible with Magento 2.4.5p1
    • Compatible with PHP8
    • Fix minor bug
    • Update compatible version font awesome

  • v4.3.1 (Magento v2.4.x)

    30 August 2022

    • Compatible with Magento v2.4.4
    • Fixed minor bugs

  • v2.3.0 (Magento v2.3.x)

    16 March 2022

    • Add FAQs Schema Markup

  • v4.3.0 (Magento v2.4.x)

    16 March 2022

    • Add FAQs Schema Markup

  • v2.2.3 (Magento v2.3.x)

    28 December 2021

    • Fixed minor bugs

  • v4.2.2 (Magento v2.4.x)

    28 December 2021

    • Compatible with Magento v2.4.3
    • Fixed minor bugs

  • v2.2.2 (Magento v2.3.x)

    10 August 2021

    • Compatible with Magento v2.3.7
    • Fixed minor bugs

  • v4.2.1 (Magento v2.4.x)

    10 August 2021

    • Fixed minor bugs

  • v2.2.1 (Magento v2.3.x)

    03 June 2021

    • Fixed minor bugs

  • v4.2.0 (Magento v2.4.x)

    03 June 2021

    • Added field Viewed for Categories
    • Added Icon Type for Articles and Categories
    • Added Related FAQ Assign
    • Added Tags for Articles
    • Added message field for Helpfulness
    • Fix error content security by AddThis
    • Fixed minor bugs

  • v2.2.0 (Magento v2.3.x)

    04 May 2021

    • Get configuration information via RestAPI
    • Added field Viewed for Categories
    • Added Icon Type for Articles and Categories
    • Added Related FAQ Assign
    • Added Tags for Articles
    • Added message field for Helpfulness
    • Fix error content security by AddThis

  • v4.1.0 (Magento v2.4.x)

    01 April 2021

    • Get configuration information via RestAPI
    • Compatible with Magento v2.4.2

  • v4.0.0 (Magento v2.4.x)

    14 October 2020

    • Supported Magento v2.4.0

  • v2.1.1 (Magento v2.3.x)

    26 June 2020

    • Compatible with Magento v2.3.5
    • Fixed minor bugs

  • v2.1.0 (Magento v2.3.x)

    04 March 2020

    • Supported RestAPI & GraphQL
    • Fixed some design errors
    • Improved code style & performance
    • Compatible with Magento 2.3.3

  • v2.0.1 (Magento v2.3.x)

    30 August 2019

    • Compatible with Magento 2.3
    • Fixed minor bugs
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Frequently Asked Questions

No, the name will be displayed.

Your customer can visit any question details page, and leave a question on the Ask a question form.

This is because you do not allow customers to submit a question.

Please make sure you enable the email notification on the backend.

This may be because you haven't assigned the question to any category.

Yes, FAQ is compatible with Hyva theme. However, the checkout only supports hyva-themes/magento2-theme-fallback. To learn how to enable checkout on Hyva, please follow this guide.

Mageplaza provides FREE Hyva Checkout Compatibility for all of our extensions upon requests. You can request by contacting us via email, live chat, or support ticket. Our team will respond within 24 hours and ask for details such as Order ID, extension name, Magento & Hyva versions, and any special requirements. To qualify, your module subscription must be active. If your subscription has expired, renewal is required as some older modules do not support Hyva. Additional customization requests may incur extra costs, and our team will inform you before proceeding. For assistance, feel free to reach out - we're here to help!

Magento Edition *
Version *
Ends in:
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Pricing

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Community

$ 149 first year
Free 1 year support & updates Tooltip
60 days money back guarantee
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Enterprise/ Magento Cloud

Most popular
$ 349 first year
Free 1 year support & updates Tooltip
60 days money back guarantee
Read our policies
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