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How to Fix Magento 2 Product Video Not Working?

Vinh Jacker | 03-20-2024

How to Fix Magento 2 Product Video Not Working?

The Most Popular Extension Builder for Magento 2

With a big catalog of 224+ extensions for your online store

Struggling with product video not working in your Magento 2 store? Tried many ways but none actually worked? Don’t worry! In this blog, we will guide you on how to fix this issue in the blink of an eye.

Why Is Product Video Important to Magento 2 Stores?

Most people like videos more than texts

Did you know that over 55% of customers around the world claimed they watch online videos while shopping? Moreover, nearly 80% of shoppers say that products with videos attached are more reliable and convince them to make purchases better than products with no video.

Video content looks more realistic

As the world keeps changing for the better, video review becomes a trending element that creates a sense of belief for watchers, which is a matter of life or death in the e-commerce industry. Online businesses rely on the trust of customers to sell products. When there’s no trust, there’s no sale.

Help shoppers understand the products more clearly

In addition, video content is highly engaging for audiences of all ages and backgrounds. Using product videos can boost conversion rates by helping potential customers understand the product features and other important details. Videos are more likely to be shared and clicked on compared to text. This is because watching a video is less effortful than reading lengthy product descriptions!

Boost SEO ranking

Moreover, it’s better for your site SEO since Google prefers pages that include product videos as it improves the user experience.

How to Fix Magento 2 Product Video Not Working?

Sometimes, the product videos added are not running in the storefront. You might see the thumbnail, but when clicking on the video, it just doesn’t load. Here’s how to handle it.

Update the app/code/Magento/ProductVideo/view/adminhtml/web/js/get-video-information.js file with the detailed instructions here.

How to fix product video not working in Magento 2

If there’s any problems, please don’t hesitate to contact us. We are happy to help.

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    With over a decade of experience crafting innovative tech solutions for ecommerce businesses built on Magento, Jacker is the mastermind behind our secure and well-functioned extensions. With his expertise in building user-friendly interfaces and robust back-end systems, Mageplaza was able to deliver exceptional Magento solutions and services for over 122K+ customers around the world.

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