Magento 2 Help Desk Extensions 2017

The Best 11 Magento 2 Help Desk extensions from hundreds of the Help Desk extensions in the market as derived from Mageplaza Ranking which is using Mageplaza scores, rating reviews, search results, social metrics. The bellow extensions were picked manually by Mageplaza experts, if your Help Desk does not include in the list, feel free to contact us. The best Help Desk list is ranked and result in 2017, the price from $0 to $299. Find more Magento 2 extensions here.

Help Desk for Magento 2

Magento Vendor Name Highlight features Description Price Actions

aheadworks

Help Desk by Aheadworks

  • Agent workflow is organized and arranged clearly
  • Allow performing tasks without admin by tickets automation
  • Be friendly with customers
  • Ability to integrate with content perfectly

The Help Desk extension is a perfect solution for your shop. It will help you to manage and inspect the work of the support team according to your plan. Everything is within your reach when you use this tool.

$299

emiprotechnologies

Help Desk by Emiprotechnologies

  • Allows to create and manage tickets from Magento board.
  • Administrators have the authority to assign work to anyone who looks to the support team
  • The admin will receive an email notification of all conversations
  • When nobody responds to customers, the ticket will automatically close
  • Automatic closing after specified days when there is no response from the customer

Providing customer satisfaction on fast and efficient support services, this extension is a must have tool for your shop. Do not hesitate, use this extension right away to experience its useful features.

$89

exto

Help Desk by Exto

  • User-friendly interface
  • Guaranteed to assist in handling all tickets in the most efficient way
  • Allows you to specify the task and pull the customer requests directly to the right channel for a reasonable resolution
  • Provide a note-to-ticket feature so that external agents can view comments as needed
  • Bring satisfaction to customers

The Exto Help Desk is a customer support and ticketing solution, which integrates with your Magento 2 store. This module enhances customer experience and employee productivity by organizing and arranging the work perfectly.

$200

landofcoder

Help Desk by Landofcoder

  • Allows you to chat face-to-face with multiple customers at the same time
  • Workflow is fast
  • Responsive on most devices like cell phones, tablets, laptops, and desktops
  • User interface easy to use
  • Create tickets and submit quickly, easily
  • Based on priority to resolve emergency tickets
  • Allows for convenient ticket status check
  • Automatically back up history for easy testing

Selecting the Help Desk extension provides a powerful and flexible solution for Store Support. With this tool, it helps you to collect all the information, requests, chat messages offline, emails. From that, provide the appropriate solutions to address those requests as quickly as possible.

$199

magebuzz

Help Desk by Magebuzz

  • You can completely handle all your customer issues efficiently on just one channel
  • Allow collecting tickets from various sources
  • Units and staff will be assigned the appropriate tickets
  • Based on the status, priority, history, you can manage the ticket most effectively
  • You can fully monitor and monitor the work of all support groups
  • Inactive tags will be automatically closed without doing anything

The Help Desk extension in Magento 2 is a bridge that connects customers to the support team of online stores coming together in the quickest way. It allows gathering customer feedback and assigning them to the appropriate department to address. All will satisfy customer satisfaction and make them enjoy your store's support services.

$99

mirasvit

Help Desk by Mirasvit

  • Allow creating and using quick replies
  • Able to create personalized replies by using WYSIWYG editor
  • Using the multi-department feature and assigning tickets to resolve issues ASAP
  • You can absolutely manage auto-resolving tickets and optimize your support team's time by using smart workflow
  • You can help your service stand out after doing post support surveys for your customers
  • You can evaluate your team's performance by viewing the results of the report

Help Desk MX allows you to be close and friendly with customers. It allows you to manage and perform the work of your support team in the most efficient and convenient way. This solution is a perfect choice.

$169

vnecoms

Help Desk by Vnecoms

  • You can manage departments, email gateways, and all tickets properly
  • Absolutely control spam emails and quick responses
  • Ability to support rest API
  • Allow managing all tickets from your mobile

The Help Desk extension provides customers with information and support related to the store's products and services. It allows you to create unlimited sections in the Help Desk and includes strict rules with the responsible person in each department.

$149

webkul

Help Desk by Webkul

  • Enables/disables modules from the admin panel
  • Integrate UVdesk's Help System with Magento Store
  • Only registered users are allowed to create a ticket from the user interface
  • Lets display all tickets using different labels and statuses
  • Allows attaching any file in the reply
  • Lets manage all tickets from Magento back-end or UVessk Dashboard

It's time to select the Help Desk extension for your Magento 2 store. You'll get useful features like improving customer satisfaction, optimizing workflows, and managing employees effectively.

$0

Help Desk for Magento 1

Magento Vendor Rating Highlight features Description Price Actions

amasty

Help Desk by Amasty

  • Can establish macros for quick answers
  • Email accounts can be fetched at once
  • Allow adjusting tickets grid view
  • Can absolutely attach files to tickets
  • Allow creating email templates

This module allows you to create and manage unlimited departments. Besides, you can specify a ticket for someone to solve it most effectively.

$119

anowave

Help Desk by Anowave

  • Allow supporting of departments
  • Can support ticket escalation
  • Ability to decentralize roles
  • Ability to assign orders to tickets
  • Ticket filter based on AJAX
  • Track and ticket statistics
  • Support for e-mail, Web and email gateways

You can select the Help Desk extension for your store. With this tool, your store attracts more customers with enthusiastic and efficient support. Managing your support team is also easier.

$49

mage-world

Help Desk by Mage-world

  • Allow admin to set department / moderator unlimited
  • Include many ways to send tickets like Magento, email, live chat, etc
  • Customers can select the department/ priority
  • Ticket status can be automatically updated
  • It is possible to insert internal notes into tickets for easy processing

The Help Desk extension is designed with a user-friendly interface, which will give customers the interesting experience. It also brings satisfaction to customers as well as to ensure that customers will return to your store. Not only that, this tool can also handle tickets automatically. Sure, it will please the fastidious customer.

$189

These 11 Help Desk are ranked based on following criterias:

  • Rating review on Magento Connect, Magento Marketplace and vendor's website.
  • The price, features.
  • The vendor's reputation and Search Engine Ranking.
  • Social media metrix such as Facebook, Twiiter, Google+.
  • Mageplaza team and expert review.

Top 11 Help Desk Vendors

Thank to every vendor that has made this Top 11 Help Desk list! This is the most comprehensive list of best Help Desk on the internet and we are honoured to have you as part of this!

We would like to give the best commendation for all of vendors who have done the number one of Help Desk brief! It is appreciated to be the most awesome and exhaustive result from searching on Google. We are pretty proud of your appearance of this task. Many thanks for your benefaction to our lives!

If you want to add or remove an item in the Help Desk list, feel free to submit your extension at Submit form

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