Are you wondering how to integrate Freshdesk with Magento 2? Congratulations! You have found the universal key to open that door in this article.
Freshdesk is a customer support platform that offers great features for Magento 2 stores. It has the ability to integrate traditional support channels such as emails, telephones, chat and modern channels such as chat, forums, and social media, with a tightly-integrated ticketing counter with this channels.
In addition, Freshdesk includes tools such as CRM, Livechat that help shop owners easily reach customers. It provides friendly and logic ticketing counters to customers. This is one of the must-have platforms for every Magento store. Surely you will be satisfied with the values that Freshdesk brings to your store.
Now, let’s integrate Freshdesk with your Magento 2 store via some following steps.
After logging into Zapier, choose
Make a Zap to start integrating
Magento 2.xso that Zapier can get all data from your store.
select Magento 2.x Triggerfield and click on
connect an Accountin
select Magento 2.x accountfield. In this step, please enter full domain, admin username and admin password of your Magento 2 store as the following image:
Save + Continue.
Choose an Action Appfield, choose
Freshdeskand click on
Select Freshdesk Actionfield. After selecting, click on
Select Freshdesk account. Please click on
Connect an Account. Then, your screen will display the image below:
API Keythat is found in your Freshdesk account. Immediately, your PC will show the account that you have just created. Now, click on
Set up Freshdesk ticket. Now, please enter all requirement in the ticket as well as the information of customers such as
Freshdesksuccessfully. Finally, choose
Finishand set the
name your zapto complete.
Posted by vanessa in Blog . December 11, 2018