Top 10 Best AI Chatbot Apps for enterprise customer service

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Jade Updated: 2020-10-01

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Chatbots are popular in all kinds of industries. People are too familiar with chatbots in several services from daily life services like shopping, entertainment, to professional services like education, hospitality, etc.

Though it’s not human interaction, it’s undeniable that chatbots are incredibly helpful in many fields and even play an inevitable role in some specific business segments.

An effective chatbot, combining with the human operation, will automate a huge amount of work and increase your business’s efficiency.

AI chatbots are becoming smarter, and the applicability is highly upgrading day by day, especially in improving customer service.

In this post, I will introduce top AI chatbots for enterprise customer service that help you level up your customer services and create a next-gen experience for your customers.

Main content

What is an AI Chatbot?

An AI chatbot is a piece of artificial intelligence software that can simulate an online conversation or a chat with a user in a natural language like a real person does through messaging apps, websites, mobile apps, or telephone. Some popular messaging channels are Facebook Messenger, Twitter, or Whatsapp.

Chatbots are also known as digital assistants or robots that can imitate human conversations through voice commands, text chats, or both.

MobileMonkey chatbot
MobileMonkey chatbot

Why should you use AI Chatbots?

An effective AI chatbot has the ability to understand human capabilities; in particular, what a customer is typing or saying. They have to understand customers’ intentions and take actions to respond to exactly what customers are looking to get.

As it’s automatic, the secure environment of a conversation between a chatbot and a customer becomes a more important aspect that every business using this technology needs to take seriously.

From a customer’s perspective, I can tell that AI chatbot actually makes it faster and easier to contact an online shop or the sales department of a company to get information quickly. This does happen the same as in many other customer services with the help of chatbots.

Brands all over the world are investing in chatbots in many different ways. According to Forbes, 80% of marketers start using chatbots in 2020. Helpshift study also reveals that 37% of customers said that they would prefer to get immediate assistance from a chatbot rather than waiting three minutes for a human. Chatbots are arguably more and more important in customer service.

Engati chatbot
Engati chatbot

Here are some specific proven advantages of using AI chatbots in enterprise customer service:

  • Effective self-service with chatbots save you from paying expensive human resources
  • Fast and understandable chatbots increase customer satisfaction and ticket deflection with their quick and accurate answers Chatbots reduce customers waiting time
  • Reduce workforce and errors with 24/7 availability and automated set-up
  • Reduce the bounce rate and increase conversion rate by engaging customers and keeping visitors hooked
  • Chatbots gather customers’ information quickly and efficiently help agents resolve the issues for customers

Top 10 Best AI Chatbot Apps for enterprise customer service

1. Watson Assistant

IBM Watson Assistant - the smarter AI assistant for business
IBM Watson Assistant - the smarter AI assistant for business

Watson Assistant is an IBM AI chatbot that enables companies to provide customers with fast, helpful, and accurate answers to their questions across any channel, application, and device. This conversation AI chatbot reduces the burden for your agents in customer service by automating common inquiries so that the time answering customers’ questions and resolving their issues is saved significantly.

Watson Assistant is more than just a chatbot. It understands customers’ questions right away, classifies those questions to define when to search for an answer from a knowledge base, when to ask for clarification, and direct customers to a human. This smart AI chatbot can be anywhere you need it as it can be deployed in any cloud or on-premises environment.

Pricing

  • Start Free
  • Plus: $120 for 1000 users/month
  • Premium: Contact
  • Deploy anywhere: Contact

2. ManyChat

ManyChat - Automate & Combine Facebook Messenger and SMS to grow your business
ManyChat - Automate & Combine Facebook Messenger and SMS to grow your business

ManyChat - Automate & Combine Facebook Messenger and SMS to grow your business

By automating and combining Facebook Messenger and SMS, ManyChat helps you synchronize data and conversation from these two high traffic channels to deliver a fast, seamless, and synchronous experience to customers.

ManyChat enables you to serve and interact with prospects out of 1.3 billion Messenger users by providing them a simple and personalized experience with interactive and tailored content. You can start building a bot in minutes with a custom template following your business-specific.

ManyChat also seamlessly integrates with Shopify, Google Sheets, MailChimp, Hubspot, ConvertKit, or Zapier. So if you’re using these tools, connecting with ManyChat and making them work smoothly together is a piece of cake.

Pricing

  • Start for Free
  • Pro: $10/month

3. Amelia

Amelia - the most human AI for the enterprise
Amelia - the most human AI for the enterprise

Amelia is a conversational and cognitive AI chatbot designed by IPsoft for complex use cases. Besides answering simple and FAQ-type questions, Amelia levels up your customer service with conversational automation for deeper business processes or multi-intent situations.

Amelia is recognized as the most human AI agent with leading conversational abilities. It continues learning from human interactions to create the most real and engaging user experiences. Amelia currently has a new life-like interactive avatar, making more true-to-life communications between the chatbot and customers.

4. Chatfuel

Chatfuel - the leading no-code chatbot platform for Facebook, Instagram, and Messenger
Chatfuel - the leading no-code chatbot platform for Facebook, Instagram, and Messenger

You can easily set up and automate your Messenger with a Chatfuel bot into your customer service system to increase user experience and generate a higher sales volume.

This no-coding and previous experience required chatbot platform can increase open rates up to 80% and generate 10x click-through rates compared to email chatbot. Lego is a real case using Chatfuel and gets the reduction in cost per conversion by 71%.

Chatfuel will reduce a lot of your burden in customer service as it’s available and engages with your customers 24/7. You don’t have to worry about missing any conversation in the night as Chatfuel takes this job from you and can even do better. Another real case from HelloFresh, Chatfuel, helps the company increase 47% of total conversions and reduce 76% of customers’ wait time.

Pricing

  • Start with a free trial account
  • Pro: $15/month
  • Premium: Contact

5. ChatBot

ChatBot - An all-in-one platform to build and launch conversational chatbots without coding
ChatBot - An all-in-one platform to build and launch conversational chatbots without coding

ChatBot empowers your company to stand out with superb customer experience. You can uplevel your customer service and personalize the user experience by interacting with them and addressing their inquiries with automated yet smart AI chatbot. With ChatBot, you can automatically offer personalized recommendations and support tailored to your customers without human efforts. This way, you can get and maintain the communications with your customers while saving a great deal of manpower.

ChatBot can reach out to your customers anytime and anywhere, which draws more prospects to your business and easily turns them into your happy customers.

Pricing

  • Starter: $50/month
  • Team: $149/month
  • Business: $499/month
  • Enterprise: Contact for more information

6. SAP Conversational AI

SAP Conversational AI
SAP Conversational AI

SAP Conversational AI is one of the best apps for enterprise customer service as it streamlines the entire system with cognitive and innovative features. This chatbot platform enables you to leverage the NLP (natural language processing) technology to build a human-like AI chatbot in any language so that you can serve your customers from all over the world without any language barrier.

All of your teams can smoothly use this chatbot as it offers simple UX, collaboration, organizational accounts, versioning, and environments. You can also build a comprehensive SAP software suite to train, build, and monitor chatbots better.

SAP Conversational AI chatbot platform also gives you an insightful analytics dashboard so that you can view and understand your users to immediately tweak your service and chatbots functionalities to match their needs.

Pricing

Build unlimited chatbots for free with up to three requests per second. Contact for a custom price quote if your company needs more.

7. Nuance

Nuance - Reinventing how people connect with technology and each other
Nuance - Reinventing how people connect with technology and each other

Nuance accompanies organizations to dig deeper into the millions of interactions that happen every day between them and their customers to get customers’ insights and deliver a better experience for them.

Nuance AI-powered chatbot enables the business to deploy multimodal chatbots across web, mobile, and voice channels and deliver world-class and secure customer conversations across channels. It maximizes the efficiency of your customer service by offering AI-powered speech recognition to create high-quality documentation. Nuance makes an excellent match for companies requiring enterprise-grade solutions.

8. Aivo AgentBot

Aivo AgenBot
Aivo AgenBot

Aivo’s AgentBot makes your agent’s time on customer service count and streamlines the entire process with multiple innovative AI technologies. AgentBot can talk with your customers as a person, deploy conversations across channels, and automatically answer customers’ questions quickly and accurately.

You can publish content on all channels and use conditions to create different experiences tailored to customers’ types and channels without any single code line. When necessary, AgentBot will transfer the session to a live chat so that the issue will be resolved right away with professionals.

You need to contact the Aivo team to get pricing information.

9. Botsify

Botsify - Fully managed chatbot platform
Botsify - Fully managed chatbot platform

Botsify is a great solution for building intelligent assistants for your websites, Facebook pages, and messaging applications to automate your customer support and increase user experience and sales.

With fast and knowledgeable real-time assistance, Botsify reduces the waiting time of customers, enables them to get their issues resolved quickly and automatically. Proactive interactions combined with interactive and tailored content simulate customers’ engagement and helps you build relationships with them easily.

You can create multiple chatbots one time and use them in different tasks. This allows you to handle various tasks at once effectively.

Pricing

  • Start for a 14-day free trial
  • Personal plan: $49/month
  • Professional plan: $149/month
  • Business plan: $499/month
  • Contact for a custom price quote

10. HubSpot Chatbot Builder

Hubspot Chatbot Builder
Hubspot Chatbot Builder

HubSpot chatbot builder allows you to build and launch chatbots for free on your website to scale your live chat conversations and automate your processes. HubSpot chatbot gives you an excellent solution against one-to-one conversations. You can deliver personalized conversations that highly focus on your customers’ needs, wants, and problems.

It’s also effortless to customize your chatbots. With coding skills required and complicated configurations, you can choose a template based on your goal set for your chatbots and use the visual editor to customize the conversations to match your voice and tone.

Seamlessly integrated with HubSpot’s free CRM, your chatbots can deliver non-robotic, friendly, human-like, and personalized messages and answers based on what your customers are saying. What’s more, any information collected by chatbots will be automatically synced and stored on a contact’s timeline, so that your team can understand customers better to develop relationships with them more easily.

Bottom line

AI Chatbot has solidified itself as an important tool for any business who wants to stay ahead in the marketplace and take customer experience to the next level. As time goes by, the viability of AI chatbots will increase upon the advance of AI technology. If you keep updated with the change to equip your business with the most advanced AI chatbots, you can expect good results for your business.

Research suggested AI chatbots applications thoroughly, compare, geta demo to determine which one is suitable for your business. I hope that you find a great assistant and scale up your customer service with it.



Jade
Jade
Jade is a content creator, book lovers, and a hodophile. She loves to learn skills and practical knowledge to excel at marketing, especially content marketing.
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