Login As Customer for Magento 2


Magento 2 Login As Customer is the helpful extension which provides store administrators the access capabilities the same as customers. This will support stores on behalf of customers to take charge of their accounts in specific necessary or urgent cases.


60-day Money Back

Frequent Update

365-day Support

Magento 2 Login As Customer for Magento 2.2.x, 2.3.x, 2.4.x

Adobe Commerce
2.2.x, 2.3.x, 2.4.x

Live Demo


You've just added this product to the cart:

Login As Customer

Login As Customer for Magento 2

You've just added this product to the cart:

Login As Customer Pro

Login As Customer for Magento 2

From February 1, 2022, we are launching Product Subscriptions
Buy now to get 15% cashback and other appealing incentives.
Learn more →

How does it work?

From the backend, admins can get onto customers’ accounts to manage those accounts conveniently, as well as support customers in the purchasing process. When clicking on “Login as Customer”, admins will be redirected to a customer’s account which contains all information of the customer and his order.

Great Benefits of Magento 2 Login As Customer!

Admins have the ability to login customer accounts to support customers when they are processing purchase and checkout easily. With the customers who are not familiar with online shopping, the help from admin is really necessary.

It is inevitable that there can be difficult cases which requires a store’ support team to involve. This situation needs the access to customer accounts to edit or make any updates. Therefore, login as customer function is really supportive to both customers and store admins.

Quick and helpful involvement to support customers will help the store’s customer service to become professional. As a results, customers will feel satisfied and gain better shopping experience.

Instant access to customer account

The main feature of Magento 2 Log as Customer module is that admins can log in a customer’s account to make some actions needed.

Convenient places for easy access From the admin backend, admins can quickly access the account of any customer via Order View and Customer View sections. Here are two important places which all information of customers and orders is updated continuously. Therefore, Log as Customer link is placed here will help admins access conveniently and quickly without any difficulty.

Just one click to access all On the mentioned pages, with just one click on “Login as Customer” button, admins are instantly redirected to customers’ account with full information as a real customer: my dashboard, my order, account information and many more. It is not only easy to access but also easy to edit or make any updates.

Record login history

Record every login action

Any access to any customer account is recorded exactly in Login as Customer Logs section from backend. This is the report which records all access information including date and time, admin account, customer account.

Manage and track easily

In case a store has many admin accounts, the access report is very essential for the store owner to manage and track every single login as customer attempt. Besides, it is not allowed to delete or edit any data on this report. Therefore, it is definite that the store owner is always updated with any changes related to customers and avoid ill-intentioned access.

Export login logs

Export function is also supported in Login As Customer extension. From the report log, the store owner can easily export login data to save on the daily or monthly basis with ease. Hence, it is easy to save the login records and use for management or any specific purposes.

The exported file formats which are commonly in use are CSV and Excel XML.

AVADA Marketing Automation by Mageplaza (recommended)

magento 2 avada email marketing

All-in-one platform for email marketing that allows you to:

  • Follow up and convert customers by Automation Campaigns: Welcome series, Abandoned Cart emails, Order follow up, Cross-sell, Upsell emails
  • Promote your brand and quickly drive sales by sending mass Newsletter Emails
  • Send your messages to the right people and increase conversions with Advanced Segmentation
  • Collect leads and deliver promotions with stunning Signup Forms, and Spin to Win

Full Magento 2 Login As Customer Features

For store admins

For admins

  • Enable/ Disable the extension
  • Login customer’s account from Order View
  • Login customer’s account from Customer View
  • View and track all login access
  • Export login data to CSV or Excel XML
  • Compatible with Mageplaza's extensions: Security Suite, Age Verification, Wishlist extension, Membership

For customers

  • Be supported quickly by store’s admins to edit any information related to order or customer information
  • Have more time to focus on the shopping experience


You can easily login customer’s account to see information from Order View and Customer View in the admin backend.

Yes, it can easily be done. From the report logs, click on Export button and select CSV or XML exported file.

The extension supports the store owner to view access history. From the backend, please select Report > Customer > Login as Customer Logs.


Can't find your feature?

Are you looking for a feature in Login As Customer. Tell Elle your wants and needs.

Chat with Elle

Are you an agency?

Do you often visit us for purchasing extensions and technical support? Speak to April to learn about your exclusive benefits on Mageplaza

Chat with April


28 June 2020

Would have gladly paid for this

This extension has been sooo helpful. Customers call with issues and you can see exactly what the problem is and help them. Just installed it a few days ago and have already used it multiple times to help customers. Mageplaza is the first place I look for extensions.

merance -Verified Purchase
22 April 2020

As intended

Simple and works as intended. No problems except that I had to validate it by submitting a name and email for support in Magento 2 backend. Little odd, but other than that +1

Yunus -Verified Purchase
04 November 2019

Now we're able to see the issues

With the help of this extension, we are now able to see what issue our customers are facing in their accounts. A must-have extension and obviously the support is just top-notch from Mageplaza once again.

Abhishek -Verified Purchase
30 May 2019

It's all about customer service

In our other platform site, when needed, we utilize the included feature to log in as customers whenever someone is having issues checking out. Typically, the customers fall into 2 categories... not internet friendly or aged. Nonetheless, having the ability to quickly assist a customer with their order is important. Mageplaza's version is nearly identical if not better. Easy install and UI, you can't go wrong with this extension.

GOS -Verified Purchase
27 May 2019

Easy to install and use

Nice plugin, didn't have to do much. The only dependency is the core module.

Avesh naik -Verified Purchase
24 April 2019

Best feature

I love this feature. I’m not sure why I haven’t been able to find this for a very long time. I came to Mageplaza for the Blog extension I keep hearing about and came across this and had to get it. I mean for free what’s to lose. Thank you for this and will be using Mageplaza for all my paid extensions moving forward.

Lawrence -Verified Purchase
27 March 2019

Great Job

This extension works perfectly. We have the ability to access customer accounts to support customers when they are processing purchase and checkout easily. And our customers are happier now. Recommended! Thank you so much Mageplaza!

Ercan -Verified Purchase
24 January 2019

Excellent Plugin I was looking for

I am a beginner at Magento Module Development I was stuck I searched for help and found that Mageplaza plugin I read its code and found a lot of materials which help me to solve my issues. Thanks a million, Mageplaza Team

Anwar Khan -Verified Purchase

Leave a Review

How do you rate this product?

Your email address on Mageplaza's store

Plain text, no HTML tags.