24/7 Magento
Support & Maintenance Service

With 10+ years of experience in Magento and e-commerce, Mageplaza has enabled hundreds of customers to focus on other important aspects of their business while leaving the duty to protect, maintain and improve their Magento website to us.

We make sure the website is secured, functioning smoothly and innovated with new features implementation.

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Why get Magento site maintenance service from Mageplaza?

proactive technical specialists

Proactive & knowledgable technical specialists

With 10+ years in Magento, 224+ extensions & 135k+ global customers, Mageplaza has encountered various technical issues and knows how to fix them efficiently.

Transparent & direct communication

Working directly with your team of developers, not through any middle man to enable fast and clear communication.

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Treating your business like it’s our own

We listen, understand and proactively seek solutions to maximize client’s benefits. We build and care like it’s our own website.

Need Magento 2 support & maintenance service?

Magento websites are powerful but also complex. Along the way you run your online store, there definitely are issues that need to be fixed precisely to ensure a fast & polished website as well as smooth internal operation.

Common applications of Adobe/Magento Support and Maintenance Services that you will need:

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    Add new functionalities or improvements to adapt to the new market demand
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    Fix arising problems promptly during the operation of your website
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    Adjust technical elements to avoid risks or software pitfalls
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    Integrate your website with third-party applications/ systems
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    Optimize SEO aspects for better site performance
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    Maintain the software and hardware to make sure they stay in line with the changing environment
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With 8+ years of experience, Mageplaza is known as the most popular extension builder for Magento 2 with more than 15 million downloads. Among others, Mageplaza is for a wide range of well-coded extensions, fast and thoughtful Magento support versions, and the dedication to growing the Magento community.

98%

of our current customers will recommend us.

Current Magento websites Mageplaza is taking care of

Let's explore this impressive lineup of websites that have thrived with our Magento development services!

The service process

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Our service includes

With years in the e-commerce market and being one of the most well-known Magento extension builders, Mageplaza can provide skilled assistance to many aspects of your website.

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Magento Update

Upgrade your Magento 2 website from older versions to the latest version

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Magento 2 Extension Configuration

Install, uninstall, or configure your existing and new Magento extensions

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Magento 2 Performance Support

Optimize your website performance with our extensive knowledge and experiences

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SEO & Marketing Optimization

Audit your SEO and fix any problems that may affect your position on SERPs

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Security Patches Installation

Install new security patches as required and when released

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Extension Updates

Update and/or upgrade your extensions no matter what the provider is

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Magento 2 Bug Fixes

On-demand issue troubleshooting and fixing to ensure a smooth experience

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Security Maintenance

Maintain your Magento website regularly to ensure the best security

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Site health check

Discover issues that might slow down your performance or result in system outage

What's included in our Magento support packages?

Magento Support Packages Standard Advanced Premium Platinum
Support & maintenance work
Log сhecks Mageplaza Mageplaza Mageplaza Mageplaza
Basic site health check Mageplaza Mageplaza Mageplaza Mageplaza
Bug fixes Mageplaza Mageplaza Mageplaza Mageplaza
Ongoing Adobe Magento support, monitoring, and alerting Mageplaza Mageplaza Mageplaza Mageplaza
Install new security patches as and when released Mageplaza Mageplaza Mageplaza Mageplaza
Install extensions and extension updates Mageplaza Mageplaza Mageplaza Mageplaza
Upgrade your Magento 2 to the latest version Mageplaza Mageplaza Mageplaza Mageplaza
Dedicated project manager Mageplaza Mageplaza Mageplaza Mageplaza
24/7 support including holidays Mageplaza Mageplaza Mageplaza Mageplaza
Website health check report Mageplaza Mageplaza Mageplaza Mageplaza
Emergency after-hours support Mageplaza Mageplaza Mageplaza Mageplaza
Advanced work
Audit your website SEO and fix any problems that may affect your position on SERPs Mageplaza Mageplaza Mageplaza Mageplaza
Optimize your website performance Mageplaza Mageplaza Mageplaza Mageplaza
Ongoing developments Mageplaza Mageplaza Mageplaza Mageplaza
Cost (only from $499/month) Choose your support package

Quick response & resolution time

Your problem is our problem. We'll treat your issues as our own. By quickly responding to your inquiries, we want to ensure that we truly take care of your website! Mageplaza classifies the severity levels of your issues to define priorities. This guarantee motivates us to act faster when an issue is raised.

Incident Severity Level Description Response Time Issues Identification (Weekdays 8 am - 5:30 pm) Issue Resolution Time (Weekdays 8 am - 5:30 pm)
Priority 1 Site is unavailable or down / unable to checkout 1 hour (24/7) Within 2 hours Within 4 hours after issues are identified
Priority 2 An issue that is affecting 10% of customers or more 2 hours (Weekdays 8 am - 5:30 pm) Within 8 hours Within 8 hours
Priority 3 Any other issues or adjustment requests that are not affecting transactions 4 hours (Weekdays 8 am - 5:30 pm) Within 24 hours Within 48 hours or as agreed

Note: Emergency contacts are available 24/7

Magento certificated developers

Starting off as a Magento-specialized company, we can provide you with advanced Magento developers who are responsible for important technical decisions and every baseline of the project.

In addition, all tasks will be handled by a team of professional developers with in-depth understanding and strong skills for both backend and frontend.

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Support all Magento editions

We offer website support and Magento maintenance services to all editions of Magento including Magento Open Source, Magento Commerce, and Adobe Commerce Cloud.

We have built and optimized many e-commerce websites for customers of different specialties. No matter what edition your website is running on, we can work with all Magento support versions, analyze its architecture and mission-critical system modules to create the results that you envision.

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What clients say about us...

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You demand,
we deliver

We all know the power of a well-maintained Magento website. But simply having your site up and running is not enough. Regularly maintaining and supporting your site is vital to ensuring that your business is running at full capacity.

Here Mageplaza offers technical expertise in Magento E-commerce to make your dream store come true without any hassle.

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Adobe Innovate Exchange Partner

All of our products are developed in accordance with the high standards of Adobe, and the workflow is fully in line with the Business Code of Conduct requirements.

Top world's brands trust us

Frequently asked questions (FAQs)

Magento 2 support and maintenance is a service that helps you save time and money by having a professional team to maintain your website. The Mageplaza team will keep an eye on your website’s health and solve any issues that may occur.

Proper Magento support and maintenance lead to:

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Faster page loading speed
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Improved overall website performance
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Higher security and stability
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Better organic traffic
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Greater customer satisfaction
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More business profits in the long run

Depending on the plan you choose (we have 4 plans, including Standard, Advanced, Premium, and Platinum), our Magento 2 support and maintenance service can include:

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Log checks
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SITE HEALTH CHECK
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Bug fixes
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Magento ongoing support, monitoring, and alerting
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New security patches
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Extension installation and updates
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Upgrade to the latest Magento 2 version
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SEO audit
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Website performance optimization
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Website health check report
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24/7 support including holidays

There are many reasons why you should choose our Magento 2 support & maintenance service. Some of them include:

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We have nearly 10 years of experience in Magento, so we understand its ins-and-outs thoroughly
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We offer transparent working processes, so you can track relevant statutes and change the scope if needed for your business
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We understand that not all incidents require the same amount of attention and panic - some are worse than others, and our SLA (Service Level Agreement) helps tell things apart. Just believe that we'll quickly act and solve your problems!
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Our support team includes experienced and dedicated developers that are always willing to help you solve arising issues
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With 4 pricing plans, you can pick the one that suits your budget and business objectives

It depends. Each plan has different features and pricing, so just pick the one that suits you most. Don’t forget to contact us to get the exact cost!