24/7 Magento
Support & Maintenance
Service
With 10+ years of experience in Magento and e-commerce, Mageplaza has enabled hundreds of customers to focus on other important aspects of their business while leaving the duty to protect, maintain and improve their Magento website to us.
We make sure the website is secured, functioning smoothly and innovated with new features implementation.
Why get Magento site maintenance service from Mageplaza?
Proactive & knowledgeable technical specialists
With 10+ years in Magento, 224+ extensions & 135k+ global customers, Mageplaza has encountered various technical issues and knows how to fix them efficiently.
Transparent & direct communication
Working directly with your team of developers, not through any middle man to enable fast and clear communication.
Treating your business like it’s our own
We listen, understand and proactively seek solutions to maximize client’s benefits. We build and care like it’s our own website.
Need Magento 2 support & maintenance service?
Magento websites are powerful but also complex. Along the way you run your online store, there definitely are issues that need to be fixed precisely to ensure a fast & polished website as well as smooth internal operation.
Common applications of Adobe/Magento Support and Maintenance Services that you will need:
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Add new functionalities or improvements to adapt to the new market demand -
Fix arising problems promptly during the operation of your website
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Adjust technical elements to avoid risks or software pitfalls
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Integrate your website with third-party applications/ systems
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Optimize SEO aspects for better site performance
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Maintain the software and hardware to make sure they stay in line with the changing environment
With 8+ years of experience, Mageplaza is known as the most popular extension builder for Magento 2 with more than 15 million downloads. Among others, Mageplaza is for a wide range of well-coded extensions, fast and thoughtful Magento support versions, and the dedication to growing the Magento community.
of our current customers will recommend us.
Current Magento websites Mageplaza is taking care of
Let's explore this impressive lineup of websites that have thrived with our Magento development services!
Magento
Peterstevens
Peter Stevens Motorcycles, Harley-Heaven, and Ducati Melbourne are leading names in the Australian motorcycle retail industry. Discover the transformational journey of this brand as they join forces with Mageplaza to overcome challenges, redefine customer experience, and reshape the motorcycle retail landscape.
Read Case Study
Magento
Yogya
Discover a new paradigm in consumer engagement as Yogya and Mageplaza redefine the standards for excellence in the Indonesian retail industry, setting the stage for a transformative and customer-centric journey.
Read Case Study
Magento
Bean Bags
Bean Bags R Us, an Australian pioneer in crafting unparalleled beanbag comfort, has teamed up with Mageplaza to elevate their online presence, promising a digital experience as cozy and stylish as their iconic beanbags.
Read Case Study
Magento
Circle C Country Supply
Discover how Circle C Country Supply, a family-owned farm and country store rooted in tradition, overcame technical hurdles and enhanced their online presence with the help of Mageplaza's expertise.
Read Case Study
Magento
Ducati Melbourne
Welcome to Ducati Melbourne, where passion for motorcycles meets the pursuit of excellence in performance and style. With a legacy of innovation and a commitment to pushing boundaries, Ducati Melbourne has partnered with Mageplaza to elevate its online presence to new heights.
Read Case Study
Magento
Zero Motorcycles
Enter the electrifying world of Zero Motorcycles, where innovation meets adrenaline on two wheels. Now, in a strategic alliance with Mageplaza, Zero Motorcycles is set to revolutionize online retail.
Read Case Study
Magento
Southland Supply Group
Discover how Southland Supply Group partnered with Mageplaza to power their Magento website, ensuring top-notch performance and seamless user experience.
Read Case StudyThe service process
Our service includes
With years in the e-commerce market and being one of the most well-known Magento extension builders, Mageplaza can provide skilled assistance to many aspects of your website.
Magento Update
Upgrade your Magento 2 website from older versions to the latest version
Magento 2 Extension Configuration
Install, uninstall, or configure your existing and new Magento extensions
Magento 2 Performance Support
Optimize your website performance with our extensive knowledge and experiences
SEO & Marketing Optimization
Audit your SEO and fix any problems that may affect your position on SERPs
Security Patches Installation
Install new security patches as required and when released
Extension Updates
Update and/or upgrade your extensions no matter what the provider is
Magento 2 Bug Fixes
On-demand issue troubleshooting and fixing to ensure a smooth experience
Security Maintenance
Maintain your Magento website regularly to ensure the best security
Site health check
Discover issues that might slow down your performance or result in system outage
What's included in our Magento support packages?
| Magento Support Packages | Standard | Advanced | Premium | Platinum |
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| Support & maintenance work | ||||
| Log сhecks |
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| Basic site health check |
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| Bug fixes |
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| Ongoing Adobe Magento support, monitoring, and alerting |
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| Install new security patches as and when released |
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| Install extensions and extension updates |
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| Upgrade your Magento 2 to the latest version |
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| Dedicated project manager |
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| 24/7 support including holidays |
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| Website health check report |
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| Emergency after-hours support |
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| Advanced work | ||||
| Audit your website SEO and fix any problems that may affect your position on SERPs |
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| Optimize your website performance |
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| Ongoing developments |
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| Cost (only from $499/month) | Choose your support package | |||
Quick response & resolution time
Your problem is our problem. We'll treat your issues as our own. By quickly responding to your inquiries, we want to ensure that we truly take care of your website! Mageplaza classifies the severity levels of your issues to define priorities. This guarantee motivates us to act faster when an issue is raised.
| Incident Severity Level | Description | Response Time | Issues Identification (Weekdays 8 am - 5:30 pm) | Issue Resolution Time (Weekdays 8 am - 5:30 pm) |
|---|---|---|---|---|
| Priority 1 | Site is unavailable or down / unable to checkout | 1 hour (24/7) | Within 2 hours | Within 4 hours after issues are identified |
| Priority 2 | An issue that is affecting 10% of customers or more | 2 hours (Weekdays 8 am - 5:30 pm) | Within 8 hours | Within 8 hours |
| Priority 3 | Any other issues or adjustment requests that are not affecting transactions | 4 hours (Weekdays 8 am - 5:30 pm) | Within 24 hours | Within 48 hours or as agreed |
Note: Emergency contacts are available 24/7
Magento certificated developers
Starting off as a Magento-specialized company, we can provide you with advanced Magento developers who are responsible for important technical decisions and every baseline of the project.
In addition, all tasks will be handled by a team of professional developers with in-depth understanding and strong skills for both backend and frontend.
Support all Magento editions
We offer website support and Magento maintenance services to all editions of Magento including Magento Open Source, Magento Commerce, and Adobe Commerce Cloud.
We have built and optimized many e-commerce websites for customers of different specialties. No matter what edition your website is running on, we can work with all Magento support versions, analyze its architecture and mission-critical system modules to create the results that you envision.
What clients say about us
Bean Bags R Us
“It was apparent that they had our interest at heart. Mageplaza is always responsive to our needs. Their communication is excellent. They regularly deliver items on time!”
Geoff Brand
Peterstevens
“The team at Mageplaza is exemplary, as they deliver high-quality work at a reasonable price and timeframe. Their inclusive management style is also noteworthy, and internal stakeholders are particularly impressed with the vendor's work culture and trustworthiness.”
Bryan Alderson
CVDA Holding LLC
“Mageplaza has finished the project and has deployed it in the client's live application. They have a very experienced team that released many free extensions in the market. The partners communicate on Slack and so far, communication has been going well.”
Amir Hossain
You demand,
we deliver
We all know the power of a well-maintained Magento website. But simply having your site up and running is not enough. Regularly maintaining and supporting your site is vital to ensuring that your business is running at full capacity.
Here Mageplaza offers technical expertise in Magento E-commerce to make your dream store come true without any hassle.
Adobe Innovate Exchange Partner
All of our products are developed in accordance with the high standards of Adobe, and the workflow is fully in line with the Business Code of Conduct requirements.
Top world's brands trust us
Frequently asked questions (FAQs)
Magento 2 support and maintenance is a service that helps you save time and money by having a professional team to maintain your website. The Mageplaza team will keep an eye on your website’s health and solve any issues that may occur.
Proper Magento support and maintenance lead to:
Depending on the plan you choose (we have 4 plans, including Standard, Advanced, Premium, and Platinum), our Magento 2 support and maintenance service can include:
There are many reasons why you should choose our Magento 2 support & maintenance service. Some of them include:
It depends. Each plan has different features and pricing, so just pick the one that suits you most. Don’t forget to contact us to get the exact cost!
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