Magento Support & Maintenance Services
Getting a reliable and smooth Magento online store. Improving customer experience and achieving great sales results.
What will you receive?
Premium project management
Both ensure the envisioned quality, schedule, cost throughout the project, and quickly adapt to an ever-changing situation.
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Need Magento 2 Support & Maintenance Service?
Magento websites are powerful but also complex. Along the way you run your online store, there definitely are issues that need to be fixed precisely to ensure a fast & polished website as well as smooth internal operation.
Common applications of Adobe/Magento Support and Maintenance Services that you will need:
Add new functionalities or improvements to adapt to the new market demand
Fix arising problems promptly during the operation of your website
Adjust technical elements to avoid risks or software pitfalls
Integrate your website with third-party applications/ systems
Optimize SEO aspects for better site performance
Maintain the software and hardware to make sure they stay in line with the changing environment
Professional Magento 2 Support and Maintenance Services
are great choices for keeping your Magento website running smoothly and reliably. They also help you to reduce costs by avoiding the development process. Let us help you!
Why Choose Magento 2 Support & Maintenance Services by Mageplaza?
Buying Magento Support Packages provided by Mageplaza, you will get a new website that is much improved than it was before.
8+ years in Magento
80+ people for hiring
Serve 102k+ global customers
With 8+ years of experience, Mageplaza is known as the most popular extension builder for Magento 2 with more than 15 million downloads. Among others, Mageplaza is for a wide range of well-coded extensions, fast and thoughtful Magento support versions, and the dedication to growing the Magento community.
of our current customers will recommend us.
The Service Process
Our Service Includes
With years in the e-commerce market and being one of the most well-known Magento service providers, Mageplaza can offer you skilled assistance and affordable support packages.
Upgrade your Magento 2 website from older versions to the latest version
Magento 2 Extension Configuration
Install, uninstall, or configure your existing and new Magento extensions
Magento 2 Performance Support
Optimize your website performance with our extensive knowledge and experiences
SEO & Marketing Optimization
Audit your SEO and fix any problems that may affect your position on SERPs
Security Patches Installation
Install new security patches as required and when released
Update and/or upgrade your extensions no matter what the provider is
Magento 2 Bug Fixes
On-demand issue troubleshooting and fixing to ensure a smooth experience
Maintain your Magento website regularly to ensure the best security
Site health check
Discover issues that might slow down your performance or result in system outage
What's Included in Our Magento Support Packages?
|Magento Support Packages||Standard||Advanced||Premium||Platinum|
|Support & maintenance work|
|Basic site health check|
|Ongoing Adobe Magento support, monitoring, and alerting|
|Install new security patches as and when released|
|Install extensions and extension updates|
|Upgrade your Magento 2 to the latest version|
|Dedicated project manager|
|24/7 support including holidays|
|Website health check report|
|Emergency after-hours support|
|Audit your website SEO and fix any problems that may affect your position on SERPs|
|Optimize your website performance|
|Cost (only from $499/month)||Choose Your Support Package|
Quick Response & Resolution Time
Your problem is our problem. We'll treat your issues as our own. By quickly responding to your inquiries, we want to ensure that we truly take care of your website! Mageplaza's Magento Support services classifies the severity levels of your issues to define priorities. This guarantee motivates us to act faster when an issue is raised.
|Incident Severity Level||Description||Response Time||Issues Identification (Weekdays 8 am - 5:30 pm)||Issue Resolution Time (Weekdays 8 am - 5:30 pm)|
|Priority 1||Site is unavailable or down / unable to checkout||1 hour (24/7)||Within 2 hours||Within 4 hours after issues are identified|
|Priority 2||An issue that is affecting 10% of customers or more||2 hours (Weekdays 8 am - 5:30 pm)||Within 8 hours||Within 8 hours|
|Priority 3||Any other issues or adjustment requests that are not affecting transactions||4 hours (Weekdays 8 am - 5:30 pm)||Within 24 hours||Within 48 hours or as agreed|
Note: Emergency contacts are available 24/7
Magento Certificated Developers
Where exactly can you find Magento certified developers?
Starting off as a Magento-specialized company, we can provide you with advanced Magento developers who are responsible for important technical decisions and every baseline of the project.
In addition, all tasks will be handled by a team of professional developers with in-depth understanding and strong skills for both backend and frontend.
Support All Magento Editions
We offer website support and Magento maintenance services to all editions of Magento including Magento Open Source, Magento Commerce, and Adobe Commerce Cloud.
We have built and optimized many e-commerce websites for customers of different specialties. No matter what edition your website is running on, we can work with all Magento support versions, analyze its architecture and mission-critical system modules to create the results that you envision.
What clients say about us...
Mageplaza has finished the project and has deployed it in the client's live application. They have a very experienced team that released many free extensions in the market. The partners communicate on Slack and so far, communication has been going well.
The team at Mageplaza is exemplary, as they deliver high-quality work at a reasonable price and timeframe. Their inclusive management style is also noteworthy, and internal stakeholders are particularly impressed with the vendor's work culture and trustworthiness.
We can say we are very happy with the quality of Vinh's work. Actually you can let him know that he's the best Magento developer we've worked with in 15 years. Very thorough person, and it shows because issues are solved in a profound way.
Adobe Innovate Exchange Partner
All of our products are developed in accordance with the high standards of Adobe, and the workflow is fully in line with the Business Code of Conduct requirements.
Top world's brands trust us
Frequently Asked Questions (FAQs)
Magento 2 support and maintenance is a service that helps you save time and money by having a professional team to maintain your website. The Mageplaza team will keep an eye on your website’s health and solve any issues that may occur.
Proper Magento support and maintenance lead to:
Depending on the plan you choose (we have 4 plans, including Standard, Advanced, Premium, and Platinum), our Magento 2 support and maintenance service can include:
There are many reasons why you should choose our Magento 2 support & maintenance service. Some of them include:
Support & Maintain Your Magento Website: The Ultimate GuideThis complete guide will show you why you need Adobe Magento support & maintenance services and how to find the best provider.
12+ Magento Website Maintenance Tips You Should Implement NowLet's explore 12+ expert-backed tips to maintain your Magento website!
How to Build Great Customer Service for your Magento StoreDiscover tips to improve your customer service in your Magento store.