Maintenance Services

by Avada Commerce

Do you still think that supporting and maintaining a Shopify store requires a huge amount of your time and resources?

Not at all! Our Shopify maintenance experts handle all the technical challenges to keep your website stays active and high-performing as new.

Only from $399/month


Why is Mageplaza your trusted choice?

Mageplaza and Avada Commerce operate within the same ecosystem, both under the umbrella of the Avada Group. We've developed 10 Shopify apps (and counting!). With 15,000+ user reviews, we believe our Shopify services can satisfy all your requirements.

What is Shopify maintenance?

Shopify store maintenance is the ongoing process of updating and optimizing a Shopify store to ensure its smooth and efficient operation.

This includes updating the platform, backing up data, monitoring site speed and performance, testing and debugging, and updating content. The goal is to maximize sales and provide a positive user experience.

Shopify experts review your store and identify bottlenecks in its performance, code, themes, third-party apps, and others. After that, they optimize and maintain your website for better user experiences and increased conversions.

What is shopify maintenance

What are Shopify maintenance services?

Shopify maintenance services are plans created by Shopify experts to help business owners upkeep their website performance. Typically, Shopify support and maintenance services are customized solutions specific to each requirement.

As a business owner, you might not have enough time and the right technical expertise to look after your Shopify website. That’s where Shopify support and maintenance services come in handy!

Shopify experts will identify, review, and resolve issues in your website because they cost you a fortune. They’ll also provide Shopify maintenance packages to help you deal with bugs, crashes, and downtime.

Benefits of Shopify maintenance packages

Our tailored solutions ensure your online business runs smoothly, with regular updates, security checks, and performance optimizations.

Say goodbye to technical headaches and hello to peace of mind as our expert team takes care of all the backend tasks. You can focus on what matters most – growing your business.

Here's what you'll get with Shopify maintenance packages:

    Quick onboarding
    In-house Shopify experts
    Priority support
    Client success manager
    Emergency support* (*subject to after-hour support rate)
Benefits of Shopify maintenance packages

Our Shopify maintenance services

For all of your business needs, we provide Shopify maintenance packages that are both comprehensive and affordable. Our Shopify experts are always right here to help you with anything you need, whether it’s design changes, bug fixing, or custom development.


Shopify theme changes

Our experts will modify your existing Shopify theme to make it easy to navigate, user-friendly, and responsive, or create new Shopify themes from scratch. Besides, we’ll make the necessary changes to your Shopify store’s visual appearance, including modifications to the design, layout, and style.


Shopify app updates

If your existing Shopify apps no longer work or need updates, our Shopify maintenance services can upgrade and update them. Updates are necessary to ensure that your apps are working correctly and are compatible with the latest version of Shopify.


Shopify bug detecting and fixing

Bugs are issues or errors that can occur in your website's code, leading to problems with its functionality. With our Shopify support and maintenance services, you can resolve these issues and ensure that your website is running smoothly.


Shopify malware scanning

Malware is a type of software designed to harm your website and steal your data. Malware scanning involves regularly checking your Shopify store for malware and removing any threats to ensure that it is secure.


Migrate to Shopify 2.0

If you’re looking to migrate your store to the next generation of Shopify, our experts can help! By migrating your website to Shopify 2.0, you’ll enjoy new functionality and features, while boosting your performance.


Shopify code audit

A code audit involves reviewing code to identify any issues, such as inefficiencies or vulnerabilities. Our Shopify maintenance services can help ensure that your website is running at its best and is secure from potential threats.


Shopify performance optimization

We’ll make the necessary changes to your Shopify store to improve its speed and loading times. As a result, visitors will enjoy fast and seamless experiences when shopping on your website. This service also boosts your ranking on search engines.


Third-party app integration

You can integrate your Shopify store with third-party apps to add more functionality and streamline business operations. Our Shopify maintenance team services add new apps and configure them to work smoothly with your website.


Site backup & report

Regular site backups are crucial to ensure that your website's data is safe and can be restored in the event of data loss. We’ll create backups and provide reports on the status of your backups to ensure that your website is secure.

Shopify maintenance packages by Mageplaza


Everything in Standard:

  • Mageplaza Shopify third-party app installation/uninstallation & configuration
  • Mageplaza Shopify theme customization
  • Mageplaza Shopify theme updates
  • Mageplaza Bug solving
  • Mageplaza Content & store template updates
  • Mageplaza Frequent data backups


Everything in Standard, plus:

  • Mageplaza Shopify app development/update
  • Mageplaza Shopify performance optimization (with regular site speed checkups)
  • Mageplaza New page design & development
  • Mageplaza Shopify SEO setup
  • Mageplaza Look for and repair broken links within your store
  • Mageplaza Upgrade to Shopify OS 2.0


Everything in Premium, plus:

  • Mageplaza More support hours
  • Mageplaza Cheaper cost
Full list of feature
Shopify Maintenance Packages Standard Premium Platinum
Price $399 $1,109 $1,999
Monthly minumum hours (hrs) 20 30 60
Minimum term length 6 months 6 months 6 months
Hourly rate for additional hours/support $40 $40 $40
What's included
Shopify third-party apps installation/uninstallation & configuration

Add or remove third-party applications on a Shopify store, as well as configure these apps to meet the specific needs of your business

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Shopify theme customization

Customize exisiting Shopify theme as required

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Shopify theme updates

Install the latest versions of themes available for your Shopify store

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Bug solving

Resolve issues caused by Shopify apps

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Content & store template updates

Make changes and revisions to the content displayed on your website as well as the design template used for your online store

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Frequent data backups

Create copies of important data at scheduled intervals. These backups serve as a safeguard against data loss due to hardware failure, accidental deletion, or cyber attacks.

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Shopify app development/update (New feature development)

Develop new features or/and new apps as your requirements

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Shopify performance optimization with regular site speed check-ups

Investigate page loading issues and optimize website performance on both desktop and mobile

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New page design & development

Design and develop a new page with content, layout (design) and functions as required

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Shopify SEO setup

Configure SEO features with automated SEO tools: SEO scanner, HTML site map, 404 pages, site verification, meta titles, meta description, meta tags, image optimization, image tags, search console integration, SEO analysis

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Look for and repair broken links within your store

Scan your store to locate any links that aren't working properly. Then resolve the issues to ensure smooth navigation for visitors.

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Examine your store's appearance and functionality across devices

Check how it appears and operates on both desktop computers and mobile devices such as smartphones and tablets

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Upgrade to Shopify OS 2.0

Transition your current Shopify platform to Shopify OS 2.0. This upgrade allows you to take advantage of the latest features, potentially leading to better user experiences, increased sales, and greater efficiency in managing your online stores.

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Collect & compare data from various analytics tools

Gather information from traffic analytics platforms, heatmaps, and built-in tools provided by Shopify. Once the data is gathered, it is then compared to identify patterns, trends, and insights.

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Regular security scan

Check your codebase for any vulnerabilities, malicious scripts, or potential breaches that could compromise the security of your system.

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Choose your Shopify maintenance package

Quick response & resolution time

Your problem is our problem. We'll treat your issues as our own. By quickly responding to your inquiries, we want to ensure that we truly take care of your website! Mageplaza classifies the severity levels of your issues to define priorities. This guarantee motivates us to act faster when an issue is raised.

Incident Severity Level Description Response Time Issues Identification (Weekdays 8 am - 5:30 pm) Issue Resolution Time (Weekdays 8 am - 5:30 pm)
Priority 1 Site is unavailable or down / unable to checkout 1 hour (24/7) Within 2 hours Within 4 hours after issues are identified
Priority 2 An issue that is affecting 10% of customers or more 2 hours (Weekdays 8 am - 5:30 pm) Within 8 hours Within 8 hours
Priority 3 Any other issues or adjustment requests that are not affecting transactions 4 hours (Weekdays 8 am - 5:30 pm) Within 24 hours Within 48 hours or as agreed

Note: Emergency contacts are available 24/7

Only from $399/month

How can we help with your Shopify store?

Contact our Shopify support team now

Our Shopify maintenance process


What clients say about us...


Choose our Shopify maintenance services now

Keeping all tasks scheduled and completed might seem like a huge amount of work, but if you want to keep your Shopify store healthy, secure, and high-converting, regular maintenance is a must.

Constantly maintaining your Shopify store can bring you plenty of benefits - here are some of them.


Improved user experience

Regular Shopify website maintenance help you keep a smooth and enjoyable user experience on-site. When your Shopify store is easy to navigate, loads fast, and works well on all devices, shoppers are likely to buy something on your site - and come back many times.


Reduced cart abandonment rate

Slow loading speed, confusing navigation, and complicated checkout are common reasons why customers look for another store. Shopify maintenance can help you deal with these problems by frequently supporting and maintaining your website.


Higher SEO ranking

Search engines love and rank higher websites that are fast, regularly updated with fresh content, and meet all SEO best practices. So, if you want to boost your ranking, a regular Shopify maintenance check will be very helpful.


More secure website

An outdated Shopify website with several plugins that haven’t been updated for a long time is perfect prey for criminals. Frequent updates and security checks are the best solutions to minimize your risk of being attacked.

Why choose our Shopify maintenance services?

We take care of every nitty-gritty of your store and keep it well-maintained. Enjoy peace of mind by letting us update and maintain your online store!



With a team of Shopify experts, we always stay up-to-date with the latest trends and best practices to provide clients with comprehensive support and maintenance services. This expertise allows us to troubleshoot issues quickly and efficiently, saving clients time and money.


24/7 support

Clients can get help whenever they need it, even outside of regular business hours. This can be crucial for businesses that operate in multiple time zones or have customers all over the world. Our support team is trained to respond quickly to any arising issues, helping you get back up and running as soon as possible.


Affordable pricing

We offer competitive rates for our Shopify maintenance services, making them accessible to businesses of all sizes. This means that even small businesses with limited budgets can benefit from our Shopify expertise and support.



We take security seriously and provide clients with security patches and updates to protect their Shopify store from potential threats. This includes regular security scans and malware detection, as well as firewall configuration and management.


Regular updates

Keeping a Shopify store up-to-date is crucial for its performance and security. We provide regular updates, including security patches and feature enhancements, to ensure that your Shopify store always runs smoothly and is protected from potential threats.


Flexible packages

We understand that every client has unique needs when it comes to Shopify maintenance services. That's why we offer flexible packages for clients to choose the level of support that they need and only pay for what they use.

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Let's talk!

122,000 clients have been prospering with our services. It's your turn now!

  • Free 1:1 consultation
  • Free 30-day all-app trial
  • Free 2-month support after the project
  • 10+ years of experience in E-commerce
Consult with us for free
Contact Us Mageplaza

Frequently asked questions (FAQs)

Maintaining a Shopify store can be complex, and there are many technical issues that can arise. Shopify maintenance services help businesses ensure that their store is up-to-date, secure, and performing at its best.

These services can also provide businesses with access to technical expertise and 24/7 support, which can be especially important for businesses that rely on their Shopify store for revenue.

The cost of Shopify maintenance services can vary depending on the level of support required and the provider offering the services.

Some providers offer flexible pricing plans that allow businesses to choose the level of support they need and only pay for what they use. It's important to compare pricing and services offered by different providers to find the best fit for your business needs and budget.

While it's possible to maintain a Shopify store yourself, it can be time-consuming and complex, especially if you don't have technical expertise. Shopify maintenance services offer businesses access to technical expertise and 24/7 support, which can save time and ensure that your Shopify store is running at its best.

Additionally, Mageplaza offers custom development services and other value-added services that can help businesses optimize their Shopify stores for better performance and revenue.

A Shopify maintenance provider can help with a wide range of technical issues related to your Shopify store. This can include security patches, performance optimization, server management, custom development, theme customization, payment gateway integrations, third-party app integrations, and more. A provider can also offer 24/7 support to help troubleshoot issues as they arise and ensure that your Shopify store is always up and running.