Magento 2 Support Services

  • Support, Maintenance your current Magento store
  • Pay as you go

$200

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30-day Money Back

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1-Year Update

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1-Year Support

Compatible with: CE 2.0 - 2.1.x, EE 2.0 - 2.1.x

Magento 2 support expert solutions

Mageplaza is honored to provide you the most useful, secure and pleasant Magento 2 support service! A support package plays the role as the bodyguard for your entire system. Every single obstacle encumbering your store system to operating will be detected and solved completely. Moreover, the solution we adopt for you is not only for the immediate purpose but also the one that can enhance your system and prevent the future issues as well.

In reality, any problem causing on your site can bring the discommodity to your customers which is definitely hurt your business as well as your fame. Meanwhile, downtime and operational issues can happen every time since there is even one small change in your system. For that reason, a Magento 2 expert support team is what you always need to ensure the processing of your store.

As same as the hard working bee, Mageplaza expert support team will be watching over your entire system on 24/7 to fix the problem instantly. Additionally, our support packages can be customized to supply you more benefit and meet your exact expectation. Let’s forget all the stressful troubles and interruptions. Worry no more as Mageplaza has got your back!

Contact us

Please contact us for futher information.

We are more than a solution partner

With our professional experience, we - Mageplaza believe that we can be your most effective solution partner! Our technical specialists, who are always proactive, active, and reactive to make your store go on certainly.

However, what we want is not only the partnership as merchants and supporters, we want to be your business assistance who brings you the best tools to boost your profit, your best friend who always be there to help you deal with problems and your lifetime partner who will support you through every step of your development.

Therefore, Mageplaza support team constantly updates new methods and prepares for every circumstance to keep your website working at optimum levels. Furthermore, we also give our best to strengthen your site to advance it till the supreme status. This is the explanation for the appearance of development in our support packages. And to fit with the characteristics of your store, the support packages are customizable.

Feature list

Basic package

  • 24/7 Helpdesk with phone, email, skype and ticket support
  • Easy sign up & submit support ticket
  • Emergency supports with instant reply
  • Performance controlling
  • Real-time performance statistics
  • Set-up and assist on configurations
  • Reporting and analytics
  • Pay-As-You-Go
  • Initial ticket response in 8 business hours
  • Answer every Magento 2 questions
  • Extension installation, configuration & integration
  • Bug fixes in Magento 2 system and Magento 2 extensions
  • Managed by Magento 2 certified staff
  • Free project management

Pro package

Including Basic package and:

  • Magento 2 admin training
  • Ongoing maintenance and troubleshooting for technical issues
  • Enhance and advance website performance
  • Feature upgrades and installations
  • Optimize performance speed
  • Magento 2 search engine optimization
  • Tickets are handled on a first come, first-served basis
  • Magento 2 Admin support and configuration
  • Custom frontend & backend development built to specifications
  • Develop project-level around your detailed specifications

Pricing of Magento 2 support

  • Buy support in $750 blocks and only pay for the time you use
  • Basic package hourly rate is $75 and Pro package hourly rate is $150
  • Basic package is suitable for Magento 2 Admin questions, integrating extensions and bug fixes
  • Pro package is needed for store expense, admin training, and store website optimization
  • Quarter hour billing increments
  • Use hours within 12 months of purchase
  • Emergency requests are billed at double the hourly rate

Proactive Support

Prevention is better than cure. Consequently, Mageplaza expert support team never sits back to wait for a problem to occur, we continuously carrying out maintenance, checking your site, detecting and solving potential malfunction before things go wrong. Your site will be watched over by the latest software which will alert us when it is time for protecting your website from troubles.

Active Support

Waiting for the malfunction is not our manners even when we already have the detected problem software. Moreover, the issues are not all of what we concern. The supporters attitude or their speed in reaction to the issues are also important as merchants can be directly affected by them. Therefore, Mageplaza support team actively recommend merchants to give out their comment about the service. Every reflection from our customers will be noted down to build a perfect support service in the future.

Reactive Support

Mageplaza support team is willing to help you 24/7. Whenever come a concatenation to us, either by email, live chat or phone, our specialists will response with the most friendly and helpful attitude. With many years of experience and high qualification, Mageplaza technical professionals are confident to be the right hand to promote your business.Even the most critical issues can be solved quickly to let your store system come back to the normal track as soon as possible. To make the solution integrating most effectively, our support team will operate directly with your store admin. All problems will be ensured to be completely solved before going live.

Customization

Each business has its own characteristics and requirements. Therefore, we - Mageplaza provide you the customizable support packages which you can choose the most suitable support actions for your e-commerce. Besides offering three types of support packages corresponding to the sizes of the business, we also allow merchants to modify for their favorite features to optimize the support service in their store.

An expert solution for every case

Pay as you go

Unexpectedly, your website has the risks of suffering several issues with your Magento 2 system or being attacked by hackers and you do not prepare for these sudden situations. However, with Mageplaza, you will never fall to confusion as our specialists will immediately work on your problem after being demanded. The Pay as you go policy is reserved for the merchants who only need several or some features in our support packages. Since the support pagekage is flexible, Pay as you go will help you choose the most matched service to focus on your business or draw the expertise of Mageplaza on a specific problem which your store need to solve instantly.

Support packages

Once again, we - Mageplaza ensure that our professionals and the effective support packages can totally prevent, protect as well as be reactive to handle all issues that could happen on your store site. Therefore, all you need to do is flushing the worry away and leave the hard work for us.

Emergency support

As what we have said, every problem that is caused on your site will be informed to us by the latest software and every scenario will be the emergency to us. There will be no wasting time as there will be no delay whether the issue is small or big. Each of our specialists will be assigned to fix your site in the most productive way. As the consequences of the troubles on your store site can cause the damage even twice to us, you eternally have the reason to believe that Mageplaza support team is going to do the best to take care of your Magento 2 system. By enlisting the support of the Magelpaza, you will have the expert support team who work diligently to develop your store performance.

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