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Magento 2 Support Package

  • Priority Support for free extensions by Mageplaza
  • Response time is within 24 hours
  • 365-day support



30-day Money Back


Lifetime Update


365-Day Support

Compatible With

CE, EE 2.1.x - 2.2.x

We offer

We are happy to support Mageplaza free extensions with high priority.

  • Priority Support
  • Problems related to Mageplaza free extensions are resolved free of charge
  • This service is applied for ONE extension and ONE Magento Installation
  • Basic configuration
  • 365-day support
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how to process

How to process

Step 1: Purchase Support Package

You purchase this support package for a needed extension.

Step 2: Send inquiry to Mageplaza

After purchasing Support Service, please submit your ticket here and provide the following information in the submit form (The information may help us solve the ticket more quickly):

  • Magento temporary login details (including Back-end URL)
  • Temporary SSH/ SFTP log in details (should be able to read/write pub/ var/ folders)
  • Order ID

Support time depends on the time-zone, holidays or day-offs.


This service is NOT included the following:

  • Extension configurations such as Rules, API …
  • Bug fixing of other vendor's extensions

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