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How to integrate Kayako with Magento 2

It is difficult to find how to integrate Kayako with Magento 2. Don’t worry, we will help you to resolve these concerns through this article. A little knowledge of Kayako is very important before you integrate it with your Magento 2 store.

Kayako is a customer care software that is used by more than 30,000 organizations around the world. This tool supports live chat, tickets, web, email and calls. In addition, Kayako allows you to search for detailed information based on customer queries. The core value of this software is to help business owners understand customers better as well as to give customers a great shopping experience. If your customers have any concerns, they can get the fastest support through this software.

How to integrate Kayako with Magento 2

To integrate Kayako

  • Step 1: Sign up the Zapier account
  • Step 2: Sign up the Kayako account
  • Step 3: Integrate Magento 2.x
  • Step 4: Integrate Kayako for your Magento 2 store via Zapier

Step 1: Sign up the Zapier account

  • Signup Zapier here

Step 2: Sign up the Kayako account

  • Signup Kayako here

After logging into Zapier, choose Make a Zap to start integrating

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Step 3: Integrate Magento 2.x

  • In this step, choose Magento 2.x so that Zapier can get all data from your store.

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  • Then, choose New Customer in select Magento 2.x Trigger field and click on continue.

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  • After that, you need to connect an Account in select Magento 2.x account field. In this step, please enter full domain, admin username and admin password of your Magento 2 store as the following image:

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  • After generating your Magento 2.x account, the screen will display as an image below. Then, choose Save + Continue.

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  • Great! You have just tested Magento 2.x successfully. Please continue doing the next step.

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Step 4: Integrate Kayako

  • In Choose an Action App field, choose Kayako and click on Continue.

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  • Then, you need to choose one of the options in the drop-down in the Select Kayako Action field and click on continue.

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  • Next, you have to Select Kayako account. Please click on Connect an Account, your screen will show as an image below:

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  • After you enter Domain, Email and Password to access your Kayako account. Then, click on Yes, continue. Now you have just connected an Kayako account.

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  • Next, you have to Set up Kayako Event. Now, please enter Event as well as the information of customers such as Email that you have created from your Magento 2 store, then choose continue box.

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  • After completing these steps, congratulations, you have tested Kayako successfully. Finally, choose Finish and set the name your zap to complete.

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  • From now on, your Zap is working and it will auto-check for your Magento 2.x new customer.

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  • After all, you have just done the integration between Kayako and Magento 2.

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  • Good luck!

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